Job description

For the Customer Service department in Weesp, Royal Smit & Zoon is currently looking for a Sales Support Officer. As a Sales Support officer, you will be part of the Customer Service department which consists of 12 employees and a Manager Customer Service.
Tasked with:

• Ensures optimal sales support for assigned sales managers and/or clients in such a way that order can be processed in a timely manner;
• Maintaining and promoting customer satisfaction, by ensuring accurate and timely progress of contract agreements, orders, invoices, payments, deliveries and other queries;
• Performing commercial support such as delivering a correct CRM administration, preparing sales meetings, handling the customer contracts, etc.
• Sending promotional items such as samples to clients;
• Investigating and registering client complaints and effectively handling these as well as taking care of both internal and external communication;
• Translating the clients commercial needs into concrete order process;
• Ensure all customer contact (verbal and written) is handled in a timely, professional and satisfactory manner;
• Liase with various internal departments to ensure and improve customer satisfaction in a professional manner.

Your profile:

• An advanced vocational education combined with 3-5 years of experience in sales support or a Bachelor education and starting your career in sales support;
• You have a customer mindset and are aware of any cultural differences and you are able to adapt accordingly;
• Multilingual skillset: English and one of the following languages; German, Spanish or Portuguese (both verbal and written);
• Knowledge from and experienced with IT systems such as CRM, Excel, ERP, etc.;
• You have a proactive attitude and bold personality able to perform under pressure.

This is what we offer you:

• A fun and challenging career within a dynamic, ambitious, 100% family owned business with an international focus;
• Excellent employment conditions: besides a competitive salary, we offer flexible working hours, 13th month payment, a good pension scheme and a profit sharing scheme;
• Possibilities for Personal Development, such as opportunities for further education.

Position for:
Fulltime
Location:
Weesp, the Netherlands (near Amsterdam)
Note that: Royal Smit & Zoon is not open for candidates that need to relocate for this position

About Royal Smit & Zoon: *
*
Royal Smit & Zoon is a leading global supplier of wet-end and finishing leather chemicals for tanneries. Our products include wet-end auxiliaries, fatliquors, syntans, dyes and finishing chemicals. With our focus on innovation and sustainability and a long-term focus, we support our customers in meeting their current and future needs.
With a focus on innovation and sustainability and a long-term focus, the organization support their customers in meeting their current and future needs. Quality, sustainability and continuity are of key importance in this international family business. Headquartered in Weesp (The Netherlands), Royal Smit & Zoon operates in more than 70 countries around the globe. Next to Weesp the company has also offices and factories in Amersfoort (The Netherlands), Germany, Italy, India and China. In total, the organization has over 350 employees, each of them professionals with the passion to deliver sustainable top performances to the customers every single day. Royal Smit & zoon gained international a leading position and owns its success to an unique product range, an in debt knowledge of their market and a prominent R&D.
Sustainability and innovation are important strategic drivers and the company will continue to work closely with their customers on developing new products and services in their area. By intensifying collaboration throughout the value chain, they want to make the leather value chain more sustainable
More information:
For more information about this position or the Royal Smit & Zoon organization, please contact Mark Letter (Corporate Recruiter) at [email protected].
Introduction of candidates by Recruitment agencies is not appreciated nor wanted.

Job Type: Full-time

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