Company Overview

At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.

As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.

At Motorola Solutions, we’re ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

Department Overview

Dedicated to and responsible for the Washington Metro Area Transit Authority (WMATA), Public Safety Simulcast UHF MHz and P25 Radio Systems.

Job Description

This position at WMATA (Washington Metro Area Transit Authority) is a self maintained customer with a dedicated staff of technicians. They are also in the process of implementing a new ASTRO25 system. The Motorola project implementation team relies heavily on the dedicated System Manager to coordinate efforts supporting the SZ Smart-X system and the ASTRO system.

WMATA management requires the System Manager to:

• Have flexibility to alternate day shift (8 am to 4 pm) and night shift (4 pm to Midnight)
• Alternate shift schedule for two week rotation.
• Work in coordination with the existing Motorola System Manager.
• Be in the rotation of support (7 X 24) for on call as needed.
• Customer’s primary point of contact within Motorola who acts as the communications consultant and manager of contracted services.
• Serves as the primary liaison who will work closely with:
  • The Customer
  • Systems Support Center
  • Dispatch Operations
  • System Engineering
  • System Integration
  • The System Manager is responsible for ensuring the Terms and Conditions of the warranty/maintenance contract are met.
  • Ensures compliance with response/restoration time commitment
  • Manage Emergency Service efforts and escalation procedures.
  • This position is customer location based in Lanham, Maryland. This is not a virtual position.

Specific Knowledge

• Experienced with Motorola Solutions P25 700 & UHF MHz. including MCC7500, Smart X, and 2020.1 .
• Knowledge of RF or IP Networks is required.
• MTC3600 controllers and channel banks for T1 network backhauls
• Strong working knowledge of Motorola radio systems and their applications by customers.
• Must possess excellent interpersonal, negotiation, presentation, and communications skills, both orally and written.
• Ability to lead a team while aggressively working across Motorola organizations to proactively solve customer problems.
• Knowledge of Provisioning Manager, Fleet mapping and Radio Management Service
• Relationship Management
• Contract Renewals
• Proposal generation
• Accurate Forecasting and P&L Performance

#LI-CC1

Basic Requirements

• High School Diploma OR GED AND 5+ years experience in one of the following: Electronics Technician, System Technologist, System Manager, or Field Service
  Experience with one or more of the following: LMR, RF systems, Radio Communications, Radio Frequency, Wired/Wireless Communication Systems, IT Systems or Networking equipment.

Travel Requirements

10-25%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.