JOB SUMMARY:

This position schedules initial visits, surgeries, and post-op appointments based on the Physician’s schedules and coordinates surgery and diagnostic procedure scheduling with performing departments based on physician’s orders and schedule availability. The Surgery Scheduler provides direct education and preparation instructions to patients in the office to ensure patient understanding and proper pre-surgical preparation. The Surgery Scheduler answers incoming calls for referrals, office appointment scheduling, and patient information. This position gathers demographic and billing information from patients and referral sources and coordinates completion and retention of all needed paperwork throughout the surgery scheduling and follow up process including creating reminders for follow up care and completing outgoing referrals for additional care when directed by Physician.

MINIMUM JOB REQUIREMENTS:

• High School Diploma or its equivalent.
• Two years previous medical experience

SKILLS / KNOWLEDGE / ABILITIES:

• Excellent communication skills to effectively and tactfully communicate with patients and their families and guests, co-workers, managers, providers and other hospital personnel on a one-to-one basis using appropriate grammar, vocabulary and word usage.
• Interpersonal skills necessary in order to carry out duties in a professional manner, as well as the ability to work well under stress.
• Excellent time management, and organizational skills.
• Ability to problem solve, multi-task in a fast-paced setting and work well in a team environment.
• Developed computer skills to include proficiency with Microsoft Office, telephone system and the ability to learn and proficiently perform computer applications related to department operations and job function.
• Excellent customer service skills.
• High degree of accuracy with concentration and close attention to detail.
• Ability to be discreet and protect the integrity of any confidential matter or information encountered during the performance of job duties.

WORKING CONDITIONS:

• Typical office environment with prolonged sitting.
• Work maybe subject to interruption and occasional high stress levels.
• Ability to work occasional extended hours, evenings and/or weekends based on the needs of the department.
• Works with protected health information.

PHYSICAL AND MENTAL ACTIVITIES, TOOLS AND EQUIPMENT:

• Uses computer and other standard office equipment.
• Repetitive wrist, finger and hand movement and lifting supplies or equipment.
• Occasional manipulation of large volumes of books, charts, reports or files.
• Lifting, pushing, pulling, walking,sitting, reaching, bending, kneeling or stooping to perform duties in a safe manner.

Equal Opportunity and Affirmative Action Employer: Minority/Female/Veteran/Disability

Marion General Hospital is a smoke-free environment.