Job description

About the position

We are looking for a dynamic professional administrator, distinguished by their compassion, commitment, and professional integrity. This role will include office management and administration, as well as patient and provider communications and community building. This is a non-clinical, full time role in Williamsburg, Brooklyn, New York, with salary, full benefits, and annual compensation bonus.

Please note: We will only review applications that respond to our question below - "Why do you believe you'd be an excellent fit for this role and for Ember Health?" We look forward to learning more about you!

Responsibilities

Office Management & Administration

• Maintain a professional, warm, welcoming office environment
• Greet all patients and guests, manage check-ins and payment
• Answer all inbound calls to the Ember Health office
• Manage all patient bookings and appointments
• Track and manage office inventory and supplies
• Assist with insurance reimbursement guidance and manage invoice creation

Patient and Provider Communications & Community Building

• Manage select patient communications
• Input and manage data for CRM database
• Help coordinate cold and warm partner outreach
• Schedule all meetings on behalf of the clinical team
• Coordinate select outreach material and communications with patient and partner communities

Attributes

• You are warm, compassionate, and empathic. You have a calming demeanor and a way of building trusting, caring relationships with ease.
• You are a skilled communicator. You’re both a great listener and an effective speaker and writer. You treat sensitive information with respect and discretion.
• You are mission driven. You are motivated to help change mental health paradigms and serve as an excellent ambassador for a cause you believe in.
• You are systematic. You derive pleasure from being highly organized, creating order, and checking things off your list.
• You are detail-oriented. You take pride in a beautifully executed event and typos in your emails make you cringe.
• You are thoughtful. You can anticipate the needs of your clinical team and patients, and feel committed to proactively creating a supportive environment for all.
• You have great professional integrity. You take ownership over your work, ask for help when you need it, and are committed to your own growth and development.

Experience

• Prior responsibilities in office administration, and communications management
• Experience or deep interest in mental health desired, with a working knowledge of depression

Why the Role is Compelling

As the Office Administrator for an Ember Health team, you would play an integral role in creating a comforting and professional environment that has a profound impact on people’s mental health and wellness. You would establish rewarding relationships with the clinic’s patient and partner community, and serve as the first point of contact for people who might benefit from our services. You would feel the support of a tight-knit clinical team, and the excitement of being part of a growing, multi-clinic operation realizing breakthrough results in mental health.

Compensation Package and Benefits

The compensation package for this role is between $68,000 to $73,000. This includes guaranteed 401K contributions and bonus 401K contributions based on enterprise performance. All full time employees with Ember Health receive the opportunity for healthcare (including vision and dental), 27 days of paid vacation, dedicated sick time, and a host of other benefits to ensure personal wellbeing.

This is a full-time, in-person opportunity based in Williamsburg, New York.

Job Type: Full-time

Pay: $68,000.00 - $73,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
Yes, see here: https://emberhealth.co/covid19

Application Question(s):

• Why do you believe you'd be an excellent fit for this role and for Ember Health?

Education:

• Bachelor's (Preferred)

Work Location: One location

estebanjefferson.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, estebanjefferson.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, estebanjefferson.com is the ideal place to find your next job.