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This position is responsible for the administration of HR, benefits, and compliance programs, including internal mobility, job changes, licensure verifications, and benefits and retirement administration, with a focus on providing high quality employee and leader experiences. This position ensures compliance with all corporate policies, collective bargaining agreements, plan documents, and federal and state regulations. Manage the entire ACA Process and audit 1095C and 1094C. The position is also responsible for the administration of HR Compliance programs including, but not limited to, I-9s, OFCCP, AAP, and DHHR / WV Cares. The position provides supervision to the HR administration team through assigning work tasks, prioritizing activities, assisting the team in problem resolution, and providing regular performance feedback.
Working within a Shared Services environment, the position will resolve service requests that are escalated to them from the Tier 1 Customer Service team. In addition, the position is responsible for the delivery of programs to employees. The position will be responsible for ensuring that the HR Administration activities are well coordinated with the HR Compliance and Corporate HR Design teams and the HR Customer Service team. The position will be responsible to identify areas for process improvement as well as monitoring our ability to resolve Customer Service Requests per our Service Level Agreement.

MINIMUM QUALIFICATIONS :

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Master’s degree in Human Resources, Business Administration, Industrial Relations or related degree AND Three (3) years of experience in an HR Operations/Administration role.

2. OR Bachelor’s degree in Human Resources, Business Administration, Industrial Relations or other related degree AND Five (5) years of experience in an HR Operations/Administration role.

3. Minimum of Three (3) years of experience managing people.

4. Experience with project management, process design and procedure development.

PREFERRED QUALIFICATIONS :

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. SHRM or HRCI certification

EXPERIENCE:

1. Knowledge and experience managing an internal HR Shared Services team for internal customers

2. Knowledge of HR regulations including compliance programs and verification research tools

3. Proficient with Microsoft Office Suite or related software

4. Experience with Workday HCM - preferred

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

1. Oversees the daily workflow of the department. Ensures the accuracy of all HR data in the HRIS system through continuous development, updating, and implementation of procedures, processes and audits.

2. Document and implement improvements of department processes, procedures and audits in order to improve effectiveness. Leads the identification and execution of process improvement initiatives for the HR Administration team within the Shared Services Center.

3. Develops work processes and procedures and directs work activities within the team. Supervises and provides frequent, timely performance feedback to the HR Administration staff. Administers performance evaluations for direct reports.

4. Plans, organizes, and presents training activities to diverse employee groups.

5. Develops and improves tools and processes that are used to process HR transactions, including Manager and Employee Self-Service transactions.

6. Develops procedures for the administration of mass updates to employee records due to Compensation, Job, Department or Work location changes. Executes the processes in accordance with documented procedures and processes, and in partnership with the HR Corporate Design teams.

7. Develops processes and procedures for the system-wide management of employee files and the record retention program. Administers the program in accordance with documented procedures and processes.

8. Responds timely to employee & manager escalated service requests. Resolves service requests according to the department service-level agreements.

9. Prepares and analyzes HR metrics and provides results to appropriate HR partners; Provides necessary reports for allocation/billing charges.

10. Designs, executes, and resolves proactive audits of HR data. Executes HR audit processes to support HR Compliance and HR data quality programs.

11. Coordinates mapping transition of HR data to HRIS system for all integrations, and works with acquired entity on any compliance issues.

12. Interviews, hires, and develops team members

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Sitting and standing for long periods of time

2. Working on a computer

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Normal office environment

SKILLS AND ABILITIES:

1. Strong oral and written communications skills necessary to interact diplomatically and tactfully with diverse groups of people, including auditors and all levels of employees and management.

2. Ability to build relationships with other HR teams and with customers to effectively deliver HR administration; Understanding of the HR operating model and ability to teach the model to others.

3. Experience with customer service operating standards, processes, service level expectations and driving high levels of customer service

4. Proficiency with MS Office, Ultimate UltiPro HCM and other cloud-based HCM applications as required. Ability to utilize search tools and knowledgebase tools to find relevant information

5. Ability to consider multiple variables to determine proper course of action. Familiarity with HR policies and procedures as well as audit functions and procedures.

6. Exercise good judgment in handling sensitive and confidential information and situations.

7. Ab ility to manage and lead through change in a fast-paced environment while balancing multiple priorities. Sets appropriate standards of performance for the team, assumes responsibility for successfully completing team assignments, and ensures work is completed efficiently.

8. Ability to quickly establish credibility to build and maintain effective, positive working relationships

9. Strong attention to detail and accuracy, creative problem solving skills

10. Conducts timely and effective performance appraisals. Builds skills in others by providing challenging assignments and development opportunities.