GUEST RELATIONS - GENERAL SUMMARY

Guest Relations/Concierge is the Ambassador of the Cinema and first impression our guest receives. This position always greets every customer with a smile, provides a stellar guest service experience and assist every request while maintaining professionalism. This position reports to the General Manager and/or Manager on Duty (MOD).

GUEST RELATIONS - ESSENTIAL DUTIES AND RESPONSIBILITIES

• Be aware of all movies by watching movie trailers to be able to inform guests about movie plots.
• Check daily emails on outlook for Customer inquiries, current updates, changes, etc...
• Take out the tickets that are to be picked up that day and place them to the right of the right monitor for convenience and fast pick up.
• Check to see if there are any voices messages and respond back immediately.
• Check the paper level on the kiosk to have an idea of which ones to keep an eye on and when to change.
• Check the LCD's for errors, if any, report them to a manager.
• Prepare outside seating for the day.
• Keep kiosks clean and in proper working order as well as surrounding area.
• Restock business cards, envelopes, gift cards and ticket printer paper at the hostess stand when needed.
• If a kiosk is not working document it in our Kiosks log book, turn off the kiosk and place an “Out of order” sign on the kiosk then notify a manager.
• Bus lounge tables and wipe the tables down when needed.
• Sweep up the floor whenever needed.
• If you happen to notice the candy is low give concessions a friendly reminder.
• You are responsible for shutting down and locking the kiosks at the end of the day.
• Ten minutes after the last movies put the Sliding glass doors on “one-way” and/or lock the doors to ensure that guest traffic can only exit the theater.
• Always talk to the Chef or Manager to see at what time we want to stop seating Customers.
• Collect and clean all 3D glasses throughout the day as needed.
• Responsible for scanning tickets for customers and assisting them to find their auditorium prior to Movie performances.
• Show Guest where to find exits and bathrooms.
• Be familiar with property safety, first aid and fire and emergency procedures and how to operate equipment safely and sensibly. Initiate action to correct a hazardous situation and notify supervisors immediately of potential dangers. Log security incidents and accidents in accordance with Cinema requirements.
• Other duties as assigned.

EDUCATION AND/OR EXPERIENCE

High School Diploma and minimum of 1-2 years experience in customer service or hospitality.

PHYSICAL DEMANDS

• Required to stand for five+ hours at a time.
• Standing outside when it’s hot or cold for one to two hours at a time.
• Cleaning the tables and sweeping/mopping the floors when necessary - bending
• Moving tables together in the Restaurant or outside - lifting
• Moving the Podium inside and outside daily
• Building standees when necessary
• Lifting 25-30 pounds of Kiosk receipt paper
• Moving heat lamps and restocking propane tanks when necessary
  

Silverspot Cinema is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability status, protected veteran status, or any other characteristic protected by law. Silverspot Cinema also participates in E-Verify.