It is the primary responsibility of the desk clerk to provide quality service to each guest in a courteous and efficient manner while always displaying a pleasant enthusiastic attitude.

Duties and Responsibilities

• Greet guests and patrons as they arrive
• Ask if guests have a prior booking
• Manage the registration process
• Ask for identification and ensure that the provided credentials are accurate
• Handle guest check-ins and check-outs appropriately
• Operate hotel phone and reservation system., take calls and provide information and transfer calls
• Manage accurate accounting of all rooms
• Provide guests with room keys.
• Take reservations over the telephone, through emails and in person
• Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities and travel directions
• Refer guests to appropriate departments to resolve complaints or provide suggestions
• Compute bills and take payments
• Provide guests with directions around the hotel
• Contact housekeeping and maintenance departments when a problem is reported
• Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them
• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift
• Perform other job related duties as assigned.

Qualifications

• Minimum of high school diploma or equivalent.
• Previous experience as a hotel desk clerk.
• Excellent customer service skills.
• Have interpersonal skills to deal effectively with all business contacts.
• Working knowledge of the hotel reservations system and electronic cash register.
• Accurate money handling skills.
• Able to effectively communicate in English, in both written and oral forms.
• Must possess a very satisfactory work record and proven to be dependable and an enthusiastic
  team worker.

Pay Range
$12.00 - 12.00 per hour