Mercedes-Benz is well recognized as industry leader in luxury service and high quality products, pushing the meaning of automobile excellence to new boundaries. You can trace the timeline of Mercedes-Benz all the way back to 1885 when Karl Benz invented the first automobile - cementing Mercedes-Benz a place in history.

We know what you’re thinking, over 100+ years is a long time to be in the business. So what’s our secret? We constantly strive to find ways to balance tradition with innovation. Mercedes-Benz Customer Assistance Center, Maastricht is no exception. For the last 20 years our aim has been to provide the best quality customer service not only in Europe, but all around the world. But maintaining these standards would not be possible without all of the talented and motivated colleagues that contribute to the success of our company. That is why we are always looking for bright new sparks to join us. If that could be you, read on!

For our UK market we are currently recruiting candidates wanting to work (and if necessary) relocate to the beautiful city of Maastricht.

Maastricht is a charming city in the south of the Netherlands - the very heart of Europe. It embodies elegance, class and culture as well as boasting a perfect destination for travelling to other areas of the continent. Due to its location, Maastricht is a melting-pot of different nationalities creating a vibrant, multi-lingual community in which it’s easy to feel at home.

Customer Service

The Customer Service department serves all customers and prospective customers by handling all inquiries and complaints for the entire range of Mercedes-Benz vehicles. All inquiries and complaints are handled by telephone or e-mail. You are responsible for after-sales service issues, product topics and general company related inquiries. As a Customer Service Representative you are the most important interface between the customer and the Mercedes-Benz organization. You ensure that customer concerns and queries are dealt with adequately, manage our services to customers and transfer product knowledge.

Working hours

The department is open from Monday to Friday 09.00-18.00h. You will be working 40 hours per week in day shift with a competitive salary.

To make all of this possible we’d need a couple of things from you:

• Good understanding of customer satisfaction
• Excellent written and verbal skills in the English language (native level)
• A thorough understanding of the UK culture
• Empathy and emotional intelligence
• Logical thinking
• Patient
• Flexible
• Team player
• Open-minded to a diversity of cultures
• Open to relocation to Maastricht

Worried about fitting in? We help you meet other colleagues outside of work via our incredible Social Club that organizes cool activities such as: language courses, weekly sports activities and cultural events in the city.

What if the purse strings are a little tight? We offer an excellent relocation package which takes care of your initial travel and accommodation expenses for the first six weeks. One month of training is, of course, also paid for.

It’s important to be somewhere you feel you can grow! We offer opportunities that enable you to get support and development.