Job description
Overview:
Repligen Corporation (NASDAQ:RGEN) is a life sciences company focused on the development, production and commercialization of high-value consumable products used in the process of manufacturing biological drugs. Our bioprocessing products are sold to major life sciences and biopharmaceutical companies worldwide.
This position is located at our new production site in Breda. At this location we produce OPUS Columns, this are plug-in purification columns which saves time in the production process of pharmaceutical products for our customers. Responsibilities:
We offer
For our European Office in Breda, the Netherlands, we are currently looking for a new colleague for our Customer Service team (5 persons). As a member of the Customer Service Europe, you will provide services and information to our customers and act as a liaison between the different departments inside and outside Europe.
Repligen Corporation (NASDAQ:RGEN) is a life sciences company focused on the development, production and commercialization of high-value consumable products used in the process of manufacturing biological drugs. Our bioprocessing products are sold to major life sciences and biopharmaceutical companies worldwide.
This position is located at our new production site in Breda. At this location we produce OPUS Columns, this are plug-in purification columns which saves time in the production process of pharmaceutical products for our customers.
- Manage incoming calls from Customers.
- Manage orders and order confirmations.
- Manage follow up orders and contact Customers by phone and email.
- Manage quotations.
- Follow Communication procedures, Guidelines and Policies.
- Coordinate with Finance, Sales, Warehouse, Production and Tech Support within and out of Europe.
- Engage with Customers to identify needs and future projects.
- A bachelor (hbo) degree in an area like: Business Administration, Logistic Management, Commercial Economy.
- >5 years’ experience within Customer Service or Support Team. Preferrable in a global organization.
- Understanding of workflow automation, LEAN business practice, and customer services best practices.
- Proficiency with standard business tools: Microsoft, presentations, spreadsheets, internet software, database software, SalesForce.com and SAP a plus.
- Highly organized and detail oriented.
- You are empathetic, motivated and passionate.
- Excellent written and verbal communication skills in Dutch and English.
- Any other European Language is a plus.
We offer
- A competitive remuneration package, including a yearly bonus, non-contributory pension and partial compensation on your personal health insurance.
- A stimulating environment where you will be part of an enthusiastic team supporting our customer’s needs.
- Attention for personal development.
- The possibility to contribute to the healthcare of patients worldwide.
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