Job description
We are looking for a customer-oriented, experienced and motivated Customer Engagement Representative to join our team! As a Customer Engagement Representative, your main duty will be to focus on the success and growth of our existing customers and supporting all customers in a professional manner. If you love helping people and are customer-centric, you will also love this job!
Customer Engagement Representative duties and responsibilities
- Educate our customers about our products and services
- Resolve questions and service issues for customers
- Determine opportunities for new sales
- Sell products to established customers through up-selling and cross-selling
- Identify and act as a company ambassador at all times
Customer Engagement Representative requirements
- Previous customer service experience preferred
- Demonstrated ability to provide outstanding customer service
- Ability to handle difficult customer situations
- Strong interpersonal and communication skills
- Critical-thinker and problem-solver
- Ability to work with minimal supervision
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