Business Intelligence Analyst - Sr (Claims) - ( 2300001Y )

Description

Searching for a place to make your mark? Every great team depends on the individual contributions of its members – the skills, talents and the passion that each team member brings. At Citizens, we’re building a workforce of top achievers committed to our company’s mission and vision. Our company values the knowledge that comes from experienced and dedicated individuals with a variety of backgrounds, in or out of insurance.

Citizens’ Mission is to provide property insurance protection in Florida to those who are, in good faith, unable to obtain coverage through the private market while also providing the utmost in customer service. Our Values are public service, integrity, respect, responsiveness and sound judgment. We strive to not only provide affordable insurance products and services but also to provide sound financial responsibility to the citizens of Florida.

At Citizens, we are a team of dedicated, service-minded professionals committed to our policyholders. Come achieve and maximize your potential with us!

POSITION SUMMARY:

Bridges the gap between data collection and effective decision making; leads development of responses to requests with insurance/operational questions and uses meaningful analyses to provide answers creating reports as needed. Develops and monitors audits of data elements and sources to ensure data quality.

ESSENTIAL FUNCTIONS:

• Ensures data quality. Develops methods for audits of data from policy system and other sources to identify anomalies. Monitors periodic audits performed by others. Informs data owners of identified errors for correction. Follows up to ensure errors are corrected at the source. Communicates any inconsistencies to data users.

• Analyzes and/or directs others to analyze data for trends, patterns or changes and communicates significance of findings to management. Understands data relative to its source and how it is entered/maintained in the system to properly use or direct others to use.

• Leads development of meaningful business intelligence analyses and reports using various sources of data in an efficient manner. Summarizes information appropriately for the intended audience. Produces senior-level presentations that will impact thinking and decision making. Refines and revises report production to ensure efficiency.

• Generates detailed documentation of work to enable reviews and replication of reports.

• Leads responses to ad hoc information requests from a variety of customers. Researches topics as necessary, compiles appropriate information and summarizes conclusions in a timely fashion.

• Confers with peers on processes and audits fellow work products to minimize errors and maximize efficiency. Cross trains colleagues on processes and report generation.

Qualifications

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of insurance concepts

• Advanced knowledge of Excel

• Advanced SQL

• Advanced analytical and problem-solving skills

• Advanced knowledge of data quality concepts

• Advanced knowledge of business intelligence tools

• Excellent interpersonal skills

• Excellent written and verbal communication skills

• Ability to develop/design highly complex tables and figures

• Ability to work on a collaborative, cross-functional team

• Ability to be self-directed and organized

• Ability to work under deadlines

• Ability to be responsive to project and customer needs

REQUIRED EDUCATION AND EXPERIENCE:

• Bachelor’s Degree OR 4 years relevant experience, OR a combination of college education and relevant experience equivalent to 4 years (Business, Economics, Statistics)

AND

• Five years analytical, business intelligence and/or data management experience with a demonstrated proficiency using data visualization and analysis tools such as Power BI and SQL

PREFERRED QUALIFICATIONS:

• Skills in Data Visualization and Storytelling

• Bachelor’s degree in quantitative field, such as math, computer science, actuarial science, statistics, physics

PHYSICAL REQUIREMENTS:

This position requires the ability to sit for long periods of time, hear and converse over the telephone and key frequently on a computer (4 or more hours per day).

We offer unlimited career potential, excellent training and development opportunities, and a structured Career Development program to explore future roles of interest while growing and developing in your existing role.

Citizens offers a competitive compensation and benefits package that includes comprehensive medical/dental, Retirement Savings Plan, Vacation and Sick Time, EAP, Tuition Reimbursement, Community Service and much more!

• Retirement savings plan with a generous company match

• Medical, dental and vision coverage

• Company Paid employee basic life insurance and short-term disability

• Generous paid time off: vacation, sick and holiday leave

• Employee Assistance and Wellness Programs

• Tuition reimbursement

• Professional and leadership development opportunities

• Flexible work schedule and Alternative Work Arrangements

• Company Paid Parking

• Employee recognition programs

• Relocation assistance (where applicable)

• Community and volunteering opportunities

• Casual dress

Citizens is Proud to Be an Equal Opportunity Employer

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Primary Location : US-FL-Jacksonville

Work Locations : Jacksonville 301 West Bay Street Suite 1300 Jacksonville 32202

Job : Claims

Organization : CPIC BU

Job Posting : May 5, 2023, 2:26:17 PM