Job description

Software Administrator - Remote
6 months +

Hours:
Monday through Friday
7:30a - 4p or 8a - 430p Central Time

Licensure/Certification Preferred: Agile Certification (any): CSM, CPSO, CSP, PMI-ACP, PSM, SAFe Scrum Master (SSM), SAFe Release Train Engineer (RTE) or SAFe Product Owner/Product Manager (POPM)

Duties:
Supports software applications Aha!, Azure DevOps, Miro, and/or others as required across multiple functions within the Center for Digital Health (CDH). A large part of this role will be supporting Aha!, our designated product management tool, and the teams that use Aha!. Experience with Aha! is required. Azure DevOps experience along with Aha! to Azure DevOps integrations experience is highly desired. You will serve our product teams by administering our tools (software) to support the lean agile work of the teams and through training and enabling scrum/kanban best practices within the teams and tools. The Center for Digital Health is advancing Company’s digital products for our consumers, patients, and providers, executing on Company’s digital roadmap. This position reports to the Center for Digital Health’s portfolio management organization. As a senior software administrator for the Center for Digital Health your responsibilities may include:

• Defining the standard configurations that all teams will follow and ensuring that these standards are consistently followed
• Defining the standardized portfolio reporting for senior leadership as well as supporting other reporting needs across CDH if coming from these tools
• Onboarding new teams according to the defined standards and ensuring their setup aligns with any team-specific processes
• Training teams on the organization's use of specified software in partnership with our agile coaches
• Creating and maintaining integrations between Aha! and Azure DevOps
• Conduct regular touchpoints (ex: internal Lunch and Learns) on topics pertaining to these software(s) to advance our collective knowledge and maturity in the use of these tools
• Supporting the teams with day-to-day questions or issues, and optionally holding regular office hours
• Actively seeking and managing user feedback on the organization's use of the specified software(s)
• Actively working with the Center for Digital Health executive sponsors to ensure their goals are being met
• Staying current with new software functionality and rolling it out across the Center for Digital Health where appropriate
• Managing license assignment and user access
• Work with IT to apply and maintain single sign on (SSO) and/or active directory (AD) groups utilized in the user permission process
• Managing contract renewals and collaborating with finance/budget representatives on actual and forecasted spend related to these software(s)

Skills:

• Experience with agile development tools such as Jira, Azure DevOps, Rally, etc. Track record within Healthcare industry supporting agile teams.
• Excellent written and verbal communication skills with the ability to build relationships, influence outcomes, and to deliver effective presentations to a variety of audiences and stakeholders.
• Comfortable with ambiguity and facilitating discussions to explore the best possible solutions. The ability to lead and inspire with imagination, courage, and curiosity.
• Strong business acumen and the ability to dig in and solve problems, a self-starter. Previous experience in Product Management or Scrum Master.
• Knowledge and experience in two or more Agile or Lean frameworks – Scrum, Kanban, Lean, Lean Six Sigma, Extreme Programming.

Job Types: Full-time, Contract

Pay: $85.00 - $95.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Software Administrator: 4 years (Required)

Work Location: Remote

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