Job description

Intro to Angela’s Ice Cream (AIC): AIC is a boutique, super-premium ice cream shop in Sonoma serving fabulous desserts with fabulous service. And we’re truly excited about expanding, growing hand-in-hand with our discerning guests. If you join our growing team, you’ll be playing a key role in our growth journey.

Overview of Role: We are looking for a professional and customer service-oriented Site Supervisor to oversee daily operations at our store. As the Site Supervisor (also known as the Site Supe), you will supervise the operational and organizational standards of the store, as the store’s single, ultimate responsible person. Your duties will include running the show on busy nights and rallying our super-talented team, but also undertaking administrative tasks, monitoring inventory levels, and developing business strategies focused on our exceptional customer service.

What you need to succeed: To be successful as the Site Supervisor, you would describe yourself as a natural leader. A detailed oriented, high energy, hyper positive force who wants to lead a team, and wow our guests. Business or industry knowledge is not necessary because we take mentorship seriously at Angela’s. But we do love curiosity and a motivation to grow!

One more point: As a Site Supervisor, you should be deeply committed to the Company’s Vision & Mission - and guiding us to that North Star with excitement, professionalism & care.

So what is our Vision? To offer gourmet ice cream & desserts in an exceptional setting, crafted with unparalleled excellence, the finest ingredients and presented with the utmost care and service.

And our immediate Mission: To delight the Bay Area with exceptional farm-to-cone Organic ice cream & desserts through 10 super-cool stores (or more!) by EOY 2024, always with white-glove customer service.

Diving deeper into some of the responsibilities of the Site Supervisor, divided into two sections, Management & Operations:

• Management:
• Overseeing, and ensuring compliance, of our store standards
• Rallying our Shift Leaders, Associates and Trainees around our Core Values and store standards, and coaching our teams to continue to hit the mark
• Selecting, interviewing and hiring exceptional team members, in conjunction with HR
• Training team members to ensure teams can meet demand with fabulous service
• Supporting a wonderful, healthy team culture so our teams and our guests come in, stay & return over and over again

• Operations
• Having a “buck stops with me” mentality around fulfilling our Guests super-high expectations - you are the beating heart of the store
• Responding to customer complaints and concerns
• Ensuring store compliance with health and safety regulations
• Supporting the development of in-store displays and promotional material
• Understanding our platforms, key metrics and reporting on them, particularly store financial performance
• Monitoring inventory levels through our inventory management system

Job Types: Full-time, Part-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Experience level:

• 4 years

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Weekend availability

Ability to commute/relocate:

• Petaluma, CA 94952: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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