Position Summary Perform assigned job duties under minimal supervision in a professional and friendly manner to the highest level of customer service. Provide assistance to internal and external customers.

Essential Job Outcomes

• Scan, file, and import into the patients’ correct file in company EMR system the medical record copying requests, medical record charts, and outside medical records received via fax, mail or CD.
• Must read all medical record copying requests and Subpoenas completely. Convert medical records requested into a PDF format from company EMR systems, copy paper chart, and/or order medical record chart from outside storage vendor.
• Process medical records copying request received by interoffice mail, fax, US Mail and personal serve from copy service. Date stamp all incoming medical records copying requests. Comply with medical records requirements, including constraints and confidentiality issues.
• Daily logs in all medical records into department tracking system. Unsure what this means Enter accurate and pertinent information such as patient’s information, requestor address, telephone, and fax number. Must be consistent when checking patient signatures or Proof of Service of Subpoena, all adults 18 years and older sign for themselves or must provide legal documentation to support authority. Authorized parent can sign for child(ren). Medical records copying request or Subpoena must be filled out completely.
• Correctly identify patient on medical record copying request by searching for correct medical record number in company EMR system.
• Quality controls print jobs and releases medical records that are requested and authorized by patient and/or Subpoena. I don’t understand this duty
• Notify patients of copying procedures and charges associated with copying medical records. Messages to be left for patients only. Speak with patient or patient’s legal representative as mandated by law.
• Identify improvement opportunities, implement countermeasures and escalate to appropriate management resource as needed.
• Perform any additional or miscellaneous duties as requested by the management team within the scope of knowledge and ability.
• “Other duties as assigned”.

Pay Range: $20.00 - $24.49

Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare—that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there’s more...Check out our MemorialCare Benefits for more information about our Benefits and Rewards.

Experience

• Six (6) months minimum experience in a healthcare setting.

• One (1) year minimum of Customer Service in any field preferred.

• Prior Medical Records experience preferred.

Education

• High School graduate or equivalent required.

• Medical Terminology Certificate preferred.