Description:

Are you looking for a career that’s helpful in nature, providing support and/or service to others in an environment free from competition? If you are people focused, cooperative, disciplined, and strive to achieve goals consistently and efficiently, then our Bank Customer Support Manager position would be a good fit for you.

We are currently seeking qualified applicants to work as a Bank Customer Support Manager at our Wolfforth Texas Banking Center (Monday-Friday, 8am-5pm).

A Bank Customer Support Manager will manages Call Center/Customer Support staff and is responsible for the activities and functions within the center. Interacts with customers to provide information in response to inquiries about their accounts, the Bank's products and services, and to resolve customer complaints.

Additionally, this position will

• Support customers through multiple channels such as, but not limited to: Phone, Fax, Mail, Email, Online Banking Messaging, Website Messaging and Synapsys Service Events.
• Recognize cross sell opportunities and offer ABC Products and Services to our customers.
• Maintain an updated procedure manual for related job duties.
• Provide guidance as needed directly to customers and other support staff
• Manage staff, prepare work schedules and assign specific duties

Come join the American Bank of Commerce team to find out why our employees love community banking and the ability to serve our customers in our local communities.

OUR MISSION: Financial Professionals | Finding Solutions | Making a Difference

OUR VISION: The ABC Family of Companies vows to be partners in helping our customers make the most of their finances. Our shared vision is to provide the highest quality products and services designed to fit the unique needs of each customer.

OUR GOAL: To place customer satisfaction and loyalty as our number one priority, to maximize returns to stakeholders, and to create a nurturing environment where employees can maximize their potential.

Benefits:

We offer a competitive salary and excellent benefit packages. Benefits vary based on employment status and position but can include:

• Medical, Dental, Vision, Telemedicine
• Paid Time off, Paid Volunteer Time, and Paid Holidays
• Flexible Spending Account, Dependent Care FSA
• Basic Life and AD&D Insurance, Voluntary Life and AD&D
• Long-Term Disability
• 401k Retirement Plan
• Recruiting Referral Bonus
• Employee Stock Ownership Plan
• Gym Membership Reimbursement Program

Think this is something you are interested in? We invite you to apply and learn more about our great company!

Requirements:

Skills Required:

• Business telephone skills: Etiquette
• Computer Skills: Word, Excel, and internal bank programs
• Active Listening Skills
• Speaking Skills
• Service Orientation Skills: actively looking for ways to help people
• Time Management Skills
• Conflict Resolution
• Ability to assess performance of yourself and your team in order to make improvements or take corrective action
• Display leadership skills to grow individually and as a team

Knowledge Required:

• Customer Service
• Knowledge of ACH Rules and Banking Regulations
• Ability to balance a checkbook
• Computer Knowledge
• ABC Bank product and services knowledge

Education

• High School Diploma or Equivalent
• Some College Preferred
• 2 + years of banking experience preferred