Full-time · Amsterdam

Who are we?

We’re revolutionising the way people buy tickets to culture and attractions in cities all over the world. Our technology allows users to easily browse and book tickets to the best attractions in seconds, meaning customers can enter museums, zoos, theme parks and more simply by showing their smartphones. About time, right?

We’re dedicated to bringing simplicity to the world of travel and entertainment. If you want to join our team, working as a Technical Support Specialist (API), send us your resume. We might be looking for YOU!

Our values

• Be accessible: Help out, communicate honestly, and be there for each other.
• Be remarkable: Have fun, think creatively, and celebrate great moments together.
• Skip the line: Be fast, flexible, and smart; take responsibility and push forward.

What you will do

As a Technical Support Specialist (API) at Tiqets.com you are part of the Connections Team and play a critical role in the constant growth of our catalog of museums, landmarks and attractions. You take part in the communication between Tiqets, suppliers and booking platforms when APIs or other technical connections are involved.

You are the go-to person for relevant information regarding our technical integrations and enable decision makers to make the right choices.

You work together with Tiqets operational teams in Amsterdam and commercial teams in our offices worldwide by connecting the information they produce to the proper listing in the supplier's systems. Also you train them to perform the task themselves.

You communicate progress to your own team, partners, suppliers and other internal and external stakeholders, and form a valuable source of information and advice for your colleagues in the entire company.

Responsibilities

• Be the Tiqets technical point of contact for suppliers and booking platforms
• Map (connect) Tiqets' products to their counterparts on the supplier's side
• Coordinate communication between Tiqets internal teams and external suppliers and booking platforms
• Maintain up-to-date documentation of suppliers' systems, processes and supported features
• Manage technical projects involving internal and external stakeholders
• Identify, prioritize and plan extensions to existing APIs with our development team
• Identify potential improvements to our tooling, and spot ways to increase internal efficiency
• Train peers in our operational teams to connect products by themselves

Requirements

• Great communication and people skills
• You can effectively communicate and translate requirements into well-designed technical solutions
• Strong analytical skills
• Strong sense of responsibility
• Organized way of working
• Experience working directly with business partners
• Basic understanding of data formats such as JSON and XML
• Some affinity with software development or internet
• Willingness to extend your technical knowledge
• Education in an analytical domain
• Excellent written and verbal English (Dutch or Spanish is a bonus)
• Living in the Netherlands

• Young, dynamic, international working environment
• Bright, welcoming office located in the centre of Amsterdam
• Opportunity to make an impact in the fastest growing tech scale-up
• 20% personal Tiqets discount code to explore great museums/venues worldwide
• Our well-known annual ski trip
  
• Collective health insurance
• Tiqets learning academy: skill lab, group & individual learning
• Tuesday's Pizza & beer sessions
• Friday drinks
• Visa sponsorship
• Summer party
• Competitive salary and paid holiday leave
• Sports activities: free gym, running sessions, boot-camp, football, climbing and more
• Pension scheme and travel compensation
• Everyone - employed at Tiqets will receive a monthly internet allowance for working from home
• Everyone - employed at Tiqets can reimburse home work space necessities
• Hybrid working model