Job description
Job Description
Computer World Services, Corporation (CWS) is seeking an exceptional candidate to serve as Systems Engineer – Level II for the NIH IT CSPSS customer service Portfolio that consists of a full range of NIH IT Service Desk and Desktop Support services, IT Training, and related resource services. The NIH IT Service Desk provides technical support to the NIH community via the World Wide Web and phone. The Service Desk receives over a thousand requests for service every business day.
Where issues cannot be resolved in-house, they are assigned to support staff in each of NIH’s ICs. Support cases are assigned and resolved using the NIH IT Service Desk IT Service Management System (ITSM), supported by the CIT Business Application Services (BAS) and the Service Desk’s Automated Call Distribution System administered by CIT Unified Connectivity and Communication (UCC) service area.
The candidate will primarily be responsible for all aspects of Windows-based and Cloud Server OS administration in a 24/7 operation including support of the hardware, networks, operating systems, and server-based applications software in the network domain.
Key Tasks and Responsibilities
- Designs server solutions utilizing common industry tools.
- Documents server environments including physical server configuration, serial numbers, maintenance information, network connections, software versions, and connections between applications and servers.
- Analyzes and recommends server and network solutions and upgrades compatible with the IT Architecture Plan.
- Monitors and troubleshoots network connectivity problems, and server OS, software, and hardware problems. Handles escalated tier 2 and 3 Help Desk issues.
- Research, tests, and updates the backup strategy to ensure there is 100% availability of critical data and applications.
- Designs, implements, and supports desktop/server environments.
- Drafts departmental technical policies and procedures related to the server environment as requested by the IT Director.
- Uses System tools to monitor reliability and performance and to ensure security standards are enforced per policy.
- Implements storage area network technologies, including data snapshots, volume copy, thin provisioning, and shadow copy.
- Performs other related duties as assigned.
- Troubleshoot, research, and resolve major defects, questionable functions, errors, and inconsistencies in systems functions, outputs, and content
- Quick response to system monitors, alerts, escalations and all outages
- Provide 24/7 on-call support on rotating schedule including specific designated systems
- Study software documentation to understand our applications business and technical alignment for providing maximum support
- Analyze statistics and Incidents to develop and execute availability improvement plans
- Work with peers and vendors to design technical solutions to complex application issues
- Focus on driving packaged automation scripts to Level I support and reducing manual work involved in Level II
- Focus on service restoration and reducing Mean Time To Restoration (MTTR)
- Maintain space requirements on servers
Job Requirements:
Education & Experience
- BA /BS or higher degree in computer science, information technology or related filed from an accredited university (required)
- Minimum of 4 (4+) years of related experience.
Certifications
- HDI Support Center Manager Certification (Required to obtain within six months of starting)
Security Clearance
- Ability to pass and obtain government required background investigation.
- US Citizen or permanent resident
Other (Travel, Work Environment, Administrative Notes, etc.)
Local travel only to customer site
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Aaron McClellan in Human Resources at
314.952.5138 or URL blocked - click to apply.Job Snapshot
Employee Type
Full-TimeLocation
Bethesda, MDJob Type
Information TechnologyExperience
Not SpecifiedDate Posted
04/03/2023Job ID
3499/2460/16690estebanjefferson.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, estebanjefferson.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, estebanjefferson.com is the ideal place to find your next job.