Make your mark at Meriplex by being the best at what you do. Here’s how to make an impact:

• Engage directly with customers to ensure that all aspects of computer systems are operating efficiently, including installations and upgrades. Remember, at Meriplex, we strive to provide excellent customer service.
• Assess and manage network security programs and identify best fit for the customer needs. Remember, always try to go the extra mile to meet the customer’s needs.
• Maintain, implement, and troubleshoot the Cloud Environment, including installations, customizations, and reports.
• Maintain an updated Server, SAN, VMware, Microsoft Hyper-V, and Networking Security environment for customers._ This is how you become the best subject matter expert!_
• Thoroughly document all issues to alleviate chronic escalations._ Set your team up for success. Nobody likes to be left in the dark._
• Strong interpersonal, oral, visual, and written communication skills for communications to technical and non-technical staff & customers. Your patience under high pressure situations will payoff here.
• Excellent analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy. This is how you become the best subject matter expert!

Let’s work together to succeed together! A minimum of 3 years of experience with the following technical applications is a good start:

• Act as the point of escalation for L1 Systems Analyst.
• Deliver advanced workstation support.
• Provide advanced customer specific application support.
• Troubleshoot advanced network connectivity and devices/user connectivity.
• Administer incident response system reboots.
• Perform basic OS support.
• Utilize basic Azure support skills.
• Provide second level triage virtual server support to reestablish functionality.
• Driven to follow all SOP to resolve all technical issues.
• Administer advanced Active Directory support.
• Perform advanced ITIL security to provide basic printing and connectivity support.
• Deliver scripted application support.
• TCP/IP troubleshooting abilities
• Able to perform advanced VPN connectivity issues and password resets.
• Advanced end-user email support.
• Utilize basic scripting knowledge.
• Perform root cause analysis.
• Provide more standardized triage SOPs for System Analysts.
• Advanced knowledge of Microsoft 365 applications.
• Advanced knowledge of command line.
• Understanding of advanced technical triage methodologies.
• Intermediate TCP/IP understanding.

*Work Schedule/Travel -* Standard Meriplex business hours of 8:00 AM to 5:00 PM with the ability to have a flexible schedule due to work volume and deadlines.We value both education and experience equally -

While your formal degree, and certifications, would contribute to your success in this role, we also find tremendous value in skills and knowledge gained through in depth, real-world experience in a related field.The Meriplex Difference - Meriplex employees receive a full benefits package including medical, dental, vision, disability, group term life insurance, 401K, plus PTO, holiday pay, as well as referral bonuses.If you want to be a lion, you must train with lions. Come and join a winning team!

• Channel Futures MSP 501 Winner (2021)
• Houston’s Best and Brightest Companies to Work For (2020 & 2021)
• Top 50 Tech Services CEO Award (2020)
• CRN MSTP 500 Winner (2021), (2022)

We value our employees and give credit where credit is deserved through our quarterly employee recognition award – the L.I.O.N. award:Leading with Innovation Internal Partnerships Operational Excellence Next-Level Customer Service Meriplex Communications and Meriplex Solutions are Equal Employment Opportunity Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Meriplex Communications and Meriplex Solutions do not accept unsolicited headhunter and agency resumes. Meriplex Communications and Meriplex Solutions will not pay fees to any third-party agency or company that does not have a signed agreement with Meriplex Communications and Meriplex Solutions.