Job description
Black Box is looking for a Sales Support Specialist in Utrecht, NL to support the Sales Team, Operations and the Black Box customers (internal, with focus on the UK/Nordics region)
Primarily Roles & Responsibilities
- Supporting our local teams as well as customers in the EMEA region.
- Follow up on outstanding queries and customer call backs.
- Keep and maintain consistent and accurate records in the database following customer contact
- Handle all general and order specific customer enquiries within the account base, ensuring accuracy and orders shipped on time.
- Liaising with international procurement team to ensure accurate lead times and delivery schedules are communicated to customers.
- Maintain a high level of inter departmental and customer / supplier communication.
- Provide administrative support to Sales team as required
- Backlog control, solve complex logistics issues & queries.
- Support dummy/demo orders
- Support export compliance and documentation
- Any other function as deemed necessary by the Management Team
Skills, Knowledge, Abilities
- Near native fluency in English, written and spoken.
- Experience preferably within an international shared services environment (business to business).
- Excellent telephone manner, communication and negotiation skills.
- Ability to communicate with all levels within the organization.
- Proven track record of excellent customer services (internal and external) skills.
- Must be PC Literate – MS Word, Excel, Outlook, databases, Microsoft Dynamics AX
- Systematic, methodical approach with good organisational skills
- Tenacious and proactive approach to work
- Diligent and detail focused
- Ability to work with deadlines
Education/Experience Requirements
- You finished your relevant education and have at least five to seven (5-7) years of work experience in an international shared services environment.
- You have solid experience in an administrative role (essential)
- You are proactive, take initiative and are a self-starter
Supervisory Responsibility
- None
What's in it for You?
Joining Black Box means you’ll have the opportunity to work on exciting, highly visible projects with our customers. You’ll get to know large and small organizations across the world and work to deliver best in class IT solutions. You’ll be rewarded with a variety of experiences, development opportunities and exposure to some of the world's most admired companies. In addition to these rewarding experiences, you’ll have access to our comprehensive Total Rewards Program. Our program continues to evolve to meet the needs of our dynamic workforce by providing a variety of benefits which are applicable and competitive for each country & region.
About Black Box
Black Box is the trusted global solutions integrator and digital technology partner. With nearly 45 years of experience connecting people and devices, we are an organization of top technical professionals dedicated to delivering solutions and services that help organizations design, build, manage, and secure their communications and IT infrastructure and networks. Technologies include 5G/OnGo, connected buildings, digital workplace, multisite deployments, data centers, and IoT.
We also design and manufacture award-winning products for Pro AV, KVM, cabling, and networking known for their advanced functionality, flawless performance, outstanding reliability and fail-safe security. We deliver high-value technology services and products through our values, such as innovation, ownership, transparency, respect and open-mindedness combined with our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks.
Black Box is an equal opportunity employer. Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, sexual identity, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.
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