Job description
Sales Order Management Systems Administrator
Do you want to be part of an international, innovative, world-class pharmaceutical company? Of an organization committed to putting patients first? Pfizer has always evolved with the changing needs of the people who rely on us to create a healthier world.
Possible location: Capelle aan den Ijssel
Full-time: 40 hours per week (100%) or Part-time 32 hours per week (80%)
About the role
PEBV is Pfizer’s Export company, managing over $5B of sales annually across 65 markets for traditional Pfizer portfolio and Covid business. The SOM (Sales order management) & Trade Systems Administrator will report into the PEBV Strategy Lead, and will be tasked with providing support and associated coordination activities related to online sales orders and trade systems maintenance and development, utilizing relevant SAP functionality.
The SOM and Trade Systems Administrator will be working in the PEBV team of 12 colleagues located in the Netherlands.
Main responsibilities
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SOM System users support (200+ users across 40 markets in CEE and AfME): act as super-user and primary point of contact, perform root cause identification, escalation and follow-up.
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Backoffice administration for SOM system – internal and external user accounts management, requests execution, roles and customer accounts linkage.
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New users training and onboarding.
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Lead SOM users community: perform communication, provide guidance and updates.
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Periodic control reports and metrics generation, analysis, documents review and follow-up.
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Review and update work instructions, SOPs and training materials, if necessary.
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Act as primary connect point between SOM users and development team.
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Provide support to SOM system users utilizing relevant functionality in SAP.
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SOM data and metrics analysis in Process mining system.
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Coordinate system development: requirements collection, functionality testing, hypercare support etc.
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Trade system admin support: data review, upload, issues follow-up.
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This is an individual contributor/people manager role
About you
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Understanding of design principles and practical experience with ERP systems.
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Attention to detail as well as ability to spot errors & inconsistencies.
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Problem-solving mindset, willingness to get to the root cause of an issue and find solution.
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Ability to work autonomously if needed, as well as member or coordinator of cross-functional team.
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Proactive, motivated with a positive & professional approach.
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Fluent spoken and written English language skills required.
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Proficient in Excel, technical literacy.
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Reports design/generation/analysis experience.
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Working knowledge of SAP and/or B2B customer ordering systems preferred, administration experience will be a strong advantage.
What do we offer?
Innovative company
Pfizer has a pipeline full of innovative medicines for a variety of conditions. As a Pfizer colleague, you'll have the opportunity to maximize the impact of medicines for patients in a variety of ways. In short, you make a real difference.
Development opportunities
We are always looking for top talent. We believe you will never stop learning and there will always be a new opportunity for your development. That is why we have broad opportunities in the Dutch organization. There are regular opportunities for training or to gain experience in a different field or even advancement to an international position.
A culture where you can be yourself
We are a large, international organization with people from all over the world. At Pfizer everyone should be able to be themselves, that's what we strive for and live by.
Work/life balance
At Pfizer, we know that if you really want to make an impact on people's lives, it's important that your people are at their best. That's why we offer our colleagues good working conditions, such as an appropriate salary and opportunities to work from home. Working a lot of overtime is not the norm for us. We also believe that work and having fun should go hand in hand. That's why, for example, you can participate in all kinds of activities outside of work.
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
Finance & Accounting
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