Job description

Come Work for a Wonderful Non-Profit Company in Central Pennsylvania!

We are looking for an experienced full-time Receptionist/Administrative Assistant to support the operation of the Central Pennsylvania Food Bank in handling front office reception, greeting and channeling visitors and volunteers to proper locations, and some Human Resources administrative duties. This role is responsible for answering incoming calls and answering questions on key inquiries and needs during core business hours.

Our Commitment to Equity, Diversity, Inclusion, and Belonging:

Hunger disproportionately harms neighbors and communities that have been systemically marginalized. As we work toward a future where no one in central Pennsylvania lives with hunger, we must also work against racism and other systemic obstacles that prevent people from thriving. We will listen to and learn from members of historically under-represented groups. We will value their lived expertise and experiences as we shape our charitable food network to equitably meet the needs of our neighbors. We will ensure that our diverse community is reflected in our board of directors, management, staff, volunteers, partner organizations, and donors in a manner that upholds equity, inclusion, and belonging.

Benefits:

• Medical, Dental & Vision Insurance
• Health Savings Account/ Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-term Disability & Long-term Disability
• 401k
• Paid Time Off
• 13 Paid Holidays
• Employee Assistance Program

Job Accountabilities:

· Responsible for answering the primary telephone line and handling route inquiries, troubleshooting issues for callers, and transferring callers to the appropriate staff/department during core business hours.

· Monitors out-of-office availability of staff through Microsoft Outlook calendars.

· Greet all visitors and volunteers, assist them with sign-in procedures, and direct them to the appropriate location within the building.

· Assist in maintaining workplace security of the CPFB by issuing and collecting badges, completing visitor logs, and reporting any suspicious activity to the Director of Operations.

· Maintain and order supplies of printer toner cartridges, seals for the two leased Pitney-Bowes postage meters, name tags, and business cards for all CPFB locations.

· Responsible for coordinating the purchase and inventory of CPFB logo wear for staff at all locations.

· Assist the Human Resource Manager/Recruiter with job postings, phone calls from prospective candidates, resume filing and manage the record retention destruction of those files for the Human Resources Department.

· Liaison for troubleshooting and coordinating service for photocopiers.

· Maintain CPFB Organizational Charts and phone directories.

· Coordinate departmental orientations for all new hires and follows up on completion.

· Assist the HR department with weekly staff notes.

· Track CPFB staff birthdays and work anniversaries and assist the Executive Director with the recognition process.

· Maintain company vehicle reservation process and assist with key sign-outs.

· Receive office mail and packages and forward them to the Accounting Clerk for processing unopened.

· Maintain the in-office greeting and door signage for closures or delayed openings due to weather and scheduled closures.

· Ensure the breakroom and coffee pots are cleaned and maintained at end of the day.

· Performs other duties and responsibilities as directed.

Other Duties:

· In instances of a federal, state or locally declared emergency, CPFB is typically considered an essential service and emergency responder; all employees may be called in to perform regular or emergent duties.

· This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Education and Experience:

Education: High school diploma required; Associate’s degree preferred.

Experience:

· Two-five years’ experience as a receptionist/administrative assistant or equivalent.

· Spanish speaking ability a plus.

Knowledge, Skills, and Abilities:

· Passionate about working for an organization that values and promotes equity, diversity, inclusion and belonging (EDIB). Willing to embrace the food bank’s EDIB journey.

· Passion for the CPFB’s mission and core values.

· Ability to understand and work with the diverse dynamics of a non-profit as well as multi-cultural populations

· Ability to work as part of a high-performance team and be a strong team player.

· Passion for customer service excellence (internal and external), professional and friendly telephone and in-person etiquette, and personal boundaries. Must continuously provide a welcoming, positive, and helpful attitude at all times.

· Must be friendly, outgoing, helpful, positive attitude, comfortable speaking to people, and

create a warm and welcoming environment.

· Must have a professional demeanor with the ability to work cooperatively across all levels of the organization.

· Must be detail oriented with the ability to work independently, plan, prioritize, take initiative, helpfully resolve problems, meet deadlines, and multi-task.

· Must be reliable with high integrity and a strong work ethic.

· Exhibit strong verbal, written, planning, time management, and organizational skills. Ability to write, edit and proofread correspondence and materials for accuracy and style.

· Exhibit strong interpersonal, problem solving, team building, program management and administrative skills.

· Possess high level of integrity; able to handle information in an appropriate, confidential, and helpful manner.

· Ability to attend departmental and all-staff meetings as directed, staying informed of ongoing department and organization changes.

· Proficient with the organization’s computer software and systems, including Microsoft Office Suite, department-specific software systems, telecommunications, and internet applications.

· Ability to operate standard office equipment (machines, tools, and devices) used in performing only the essential function including computer and related equipment, typewriter, calculator, photocopier, fax machine, and main console telephone system.

Supervisory Responsibilities: None.

Physical Requirements or Licenses:

· A valid driver’s license with history of a good driving record

· Must be able to occasionally lift or move up to 15 pounds.

· The work environment is typically quiet.

· Conditions may include working closely with others, working alone, and working protracted or at times, irregular hours.

· Prolonged periods of sitting at a desk.

The selected applicant will join a collaborative, values-driven, dynamic team that derives joy from the work and is passionate about resourcing the work to end hunger and its root causes.

The Food Bank’s work culture is progressive, forward thinking, and equity minded. Staff have the opportunity to fully develop their potential in a variety of ways. As organizational leaders, in shaping programs and advocacy efforts and in working towards a future where no one should be hungry.

APPLY TODAY! Applicants can also submit a cover letter, resume and salary requirements by Thursday, February 16th , to Central Pennsylvania Food Bank, Department of Human Resources, 3908 Corey Road, Harrisburg, PA 17109 stop by our office to complete an employment application.

We are a proud to be an equal opportunity employer and seek to bring our values of equity, diversity and inclusion to our hiring process. Beyond our commitment to non-discrimination, we encourage applications from applicants who can contribute to the diversity of our organization and who have lived experience of inequity.

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Harrisburg, PA 17109: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Excel: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person

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