Job description

Location:
Coral Springs, FL, US

Job Family: Finance
Country/Region: United States

Responsible for quality control and accurate order fulfillment of the company’s product offerings.

Major Areas of Accountability

Perform quality control of order, and upload documents to electronic records
Receive and process orders.
Maintain order records, files, and documentation
Transfer accounts from the company’s lead database to Noble Direct
Process proofs of delivery transactions for each order using major shipping carrier tracking number to prove delivery of order
Generate operations reports; send daily order totals to management in accordance with the company’s procedures and HIPAA/PHI-compliant guidelines
Keep equipment operational by following established procedures, and report malfunctions
Contribute ideas to resolve problems to better serve the customer and/or improve productivity
Communicate effectively with teammates and various departments to ensure high quality and timely completion of customer requests; provide feedback to management team on an as-needed basis
Adhere to company policies and procedures with an emphasis on professional behavior
Remain knowledgeable of DME and Medicare policies and federal/state regulations that affect fulfillment activities, and maintain compliance with same
Assigned other duties as required

Basic Qualifications

High school diploma, advanced degree preferred
Clerical skills including proficiency with data entry and computer programs
Good organizational skills
Ability to take initiative and work independently
Attention to detail
Ability to conduct research into issues
Effectively prioritize work on a daily basis

Preferred Qualifications

Experience in DME and QA field preferred

Call center experience is desired

Comfort Medical provides an extensive selection of name brand catheter and ostomy supplies to thousands of customers nationwide. Our attention to detail, unmatched customer service, and dedication to helping our customers live happier, healthier lives are just a few of the many reasons we are one of the fastest growing catheter and ostomy supply companies in the nation!

Comfort Medical is committed to a policy of Equal Employment Opportunity (EEO) which means we employ and promote individuals based on their merits, regardless of race, color, religion, sex, national origin, age, disability, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, status with regards to public assistance or any other protected classification.

53836
#LI-CM #LI-REMOTE

Nearest Major Market: Fort Lauderdale
Nearest Secondary Market: Miami

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