Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The agency’s heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive people-based marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage. With 9,600+ employees, Merkle is headquartered in Columbia, Maryland, with 50+ additional offices throughout the US, EMEA, and APAC. In 2016, the agency joined the Dentsu Aegis Network. For more information, contact Merkle at 1-877-9-Merkle or visit www.merkleinc.com.

Merkle Producers on our Promotion and Loyalty team will manage scope, budget, timeline, risks, and expectations throughout the development of our monthly sprints. They provide day to day management, monitoring, and control of program activities and provide program leadership across the organization, from strategic decision making down to project planning.

Description and Responsibilities:

• Acts as the primary day-to-day client liaison and advisor throughout the promotion execution lifecycle.
• Manages business within assigned accounts in a way that assures high client satisfaction and achieves clients’ desired program results.
• Documents client requirements for each project and manages the overall execution of multiple client specific programs.
• Serves as an expert on their client's best practices and brands and translates knowledge of the client into effective business and marketing tactics and execution.
• Consults with Client Development team members on pre-sale project scoping.
• Partners with Client Development team members to gather and share market-based information in an effort to proactively and effectively solve clients' promotional needs.
• Monitors project progress against the proposed plans including budgets, timelines, quality criteria and risk management.
• Represents the client’s needs appropriately to internal team members and acts as the focal point for the client.
• Provides guidance and leadership to cross-functional Delivery teams (Software Engineers, Interface Developers, QA, Creative Leads, Winner Experience, Legal, etc.).
• Proactively identifies or clarifies issues with live projects and makes recommendations to resolve issues.
• Acts as an internal quality control check for all programs and projects to ensure they meet client requirements.
• Proactively solves day-to-day problems and exercises good judgment not only in solving problems, but also in determining when to escalate issues within the organization.
• Describes client requirements, collaborates in the development of deliverables, and supports the documentation and ongoing activities of client programs and projects.

• 4-6 years of experience in marketing program / project management, with an emphasis on web-based marketing programs
• Bachelor's Degree preferred
• Client management experience
• Excellent communication, interpersonal, organizational and planning skills
• Able to translate technical requirements to marketing and non-technical partners
• Organized, extremely detail oriented and able to balance multiple priorities
• Possesses strong leadership skills
• Able to build strong, resilient relationships with clients and be viewed as a partner
• Experience managing project teams and leading creative direction
• Account management experience in an agency setting and/or experience working with agencies on the client side of the business is desirable

The anticipated salary range for this position is $78,000-$121,500. Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit dentsubenefitsplus.com

Employees from diverse or underrepresented backgrounds encouraged to apply.
Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact recruiting@dentsuaegis.com if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.

About dentsu
Dentsu is the network designed for what’s next, helping clients predict and plan for disruptive future opportunities in the sustainable economy. Taking a people-centered approach to business transformation, dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society www.dentsu.com.

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact your recruiter if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.