Job description

Provide customers (both internal and external) with the correct part(s) for their vehicle. Locate and receive shipment of parts. Receive parts into inventory. Maintain the parts inventory for neatness, accuracy (cycle counts), and correct stocking levels.

Responsibilities and Tasks

Customer Service

• Provides excellent customer service and ensures an ongoing commitment to the needs of the customer and their vehicle.
• Smiles, makes eye contact with and greets customers.
• Answers questions and provides friendly advice and services to customers.
• Suggests value-added and related products to customers to ensure they go home with what they need.
• Responds to and handles customer inquiries, requests and concerns in a timely manner, over the phone and in person.
• Handles multiple customers in an effective and efficient manner.
• Deals with challenging situations in a professional manner.

Operations

• Sources and orders automotive parts for customers and Service Department through authorized suppliers.
• Follows established procedures regarding the ordering and sale of parts to customers and the Service Department.
• Processes returns
• Ensures that retail basics tasks are executed efficiently
• Maintains inventory accuracy and identifies/reports low stock levels
• Operates computer
• Participates in meetings and all training as required and listens to feedback to improve their own abilities.
• Complies with company, store, department, and Automotive Service Centre policies.
• Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately.
• Uses professional language and maintains a professional appearance (e.g., uniform, hygiene, grooming and name tag) when interacting with others.
• Completes other tasks, as required.

Requirements

• Demonstrated automotive subject matter knowledge and interest.
• Basic math and typing skills.
• Good working knowledge of automotive parts lookup system.
• Ability to operate a cash register is an asset.
• Ability to work under minimal supervision with computerized systems.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Hibbing, MN 55746: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• ASE Certification (Preferred)

Work Location: One location

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