De Palm Tours is your one-stop shop to fun and adventure! We offer a wide selection of tours and activities suitable for all ages and stages. From mellow cruising to wet 'n wild action, and cool comfort to rugged off-road exploration. Founded as a tour and transfer company in 1960, De Palm has gained trust and won the hearts of many Aruba visitors; first-timers and repeaters. The organization grew from six employees to today's volume of over 300 staff members, all committed to providing visitors with a convenient, hassle-free, one-stop portal to a wide variety of vacation experiences on Aruba.

This position is responsible for passenger service, the collection of transfer vouchers purchased through the internet or travel agents and distribution of the return transfer yellow tickets to these passengers. Also assists when necessary with other transfers for our specialty services and private transfers.

Responsibilities

• Meets and greets guests at the arrival hall of the airport and makes sure to guide them to De Palm Tours buses.

• Makes sure that guests have proper documentation prior to taking the scheduled transfers to their respective hotels.
• Customers with discrepancies in vouchers will be directed to the airport office supervisor or coordinator on duty immediately to avoid long lines.

Key Qualifications

Minimum EPB or equivalent

Must be able to speak in English and Spanish Papiamento and Dutch is a plus

Strong communications skills

Customer focused and representable

Flexible and positive attitude