Job description

GIRL SCOUTS—DAKOTA HORIZONS

Position Title: Membership Specialist

Location: Varies

Position Classification: Full Time/Non-Exempt

Reports To: Senior Director of Membership

Approved By: Chief People Officer

Direct Reports: None

Mission:

Girl Scouts build girls of courage, confidence and character who make the world a better place.

Position Summary:

The Membership Specialist supports the execution of year-round recruitment, outreach and retention plans, goals, and objectives for girl and volunteer membership growth and participation while providing excellent member service in assigned geographic area. Fosters community partnerships in order to implement Girl Scouting within an assigned geography.

Major Accountabilities-Membership Recruitment and Outreach

1. Responsible for collaborating with Director of Membership to understand the sales process and management of leads in order to help establish and subsequently meet or exceed annual membership recruitment and outreach goals for girl and adult members within assigned geographic area.

2. Provides high quality customer service by answering inquiries by clarifying desired information, researching, locating and delivering findings.

3. Cultivates community opportunities and relationships to address needs and deliver outreach.

4. Effectively delivers the Girl Scout leadership experience through outreach programming within a geographic region.

5. Actively markets the Girl Scout value proposition through a variety of communication venues including in person, phone, and online.

6. Cultivates opportunities to engage in and regularly communicate with community organizations, agencies and leaders, educators and faith-based institutions to increase awareness of and participation in Girl Scouting.

7. Cultivates and develops opportunities to engage community organizations, agencies and leaders, educators, and faith-based institutions to increase awareness and participation.

8. Successfully works with cross-functional team to determine or develop innovative techniques to ensure the effective delivery of recruitment, outreach, renewal and retention strategies and plans that are consistent with the philosophy and mission of Girl Scouting and the council’s overarching strategies and initiatives.

9. Researches and recommends ways to recruit and add a broader range of diverse members.

10. Anticipate, prevent, and resolve conflicts while maintaining productive working relationships.

11. Learn & demonstrate sales skills and embrace tools and processes to support organization growth.

12. Other duties as assigned.

Major Accountabilities-Leadership

1. Actively and consistently demonstrate through example, our council culture

2. Demonstrates service excellence and positive interpersonal relations in dealing with others including staff, Board, and community members.

Qualifications:
1. High School diploma. Associate’s degree preferred in related field such as education or sales or 3+ years of progressively responsible experience in outside sales, marketing, community relations, or demonstrated success working with volunteers or leading teams; and/or equivalent combination of education and experience.

2. Demonstrated passion and enthusiasm for the Girl Scouts Mission and values as well as for customer advocacy.

3. Strong sense of urgency and results-orientation are required.

4. Exceptional written, verbal, listening and interpersonal skills with the ability to be diplomatic, persuasive, and build support and commitment.

5. Proficiency in Microsoft Office products.

6. Ability to work a flexible schedule that includes regular travel, including overnight, night and weekend hours as needed.

7. Valid driver’s license required.

8. Ability to maintain active, paid membership in the Girl Scouts movement annually.

9. Ability to maintain regular, self-motivated and consistent attendance.

Working Conditions/Physical and Safety Requirements:

1. This position will work in normal business or remote office environment conditions

2. Must be able to lift and carry up to 30 lbs of membership materials/supplies on a regular basis with or without assistance.

3. Must be able to successfully complete required pre-hire criminal background and vehicle screenings.

4. Required to perform tasks while sitting at a desk, using normal hand dexterity on a regular basis. Mobility is required, including standing, moving about, and driving.

Job Type: Full-time

Pay: $34,500.00 - $36,500.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• After school
• Evening shift
• Weekend availability

Supplemental pay types:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Office: 1 year (Preferred)
• Sales: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: On the road

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