POSITION SUMMARY

Manage the ticketing needs and other membership services for Entourage to ensure optimal customer experiences and maximize all sales opportunities.

ESSENTIAL FUNCTIONS

• Develop and maintain positive donor relationships with regard to ticketing and membership and respond to all members courteously, timely and accurately via email and phone.
• Ticket donors and members for all performances and events as needed.
• Provide ticketing services for presenting partners including, but not limited to, Broadway Across America, Florida Grand Opera, Miami City Ballet, Gold Coast Jazz and Symphony of the Americas.
• Collaborate with Broadway Across America on new Entourage subscriptions and upgrades.
• Coordinate member Slow Burn subscriptions and single tickets for all other performances.
• Communicate daily with Box Office on releases and holds of the Development Department.
• Coordinate show offer dates and seating deadlines.
• Collaborate with marketing and programming on show e-blasts for performances in Broward Center venues to Patrons’ Circle and Entourage members.
• Communicate daily with the President and Director of Development and Membership regarding ticket availability updates and changes, potential performance changes and possible effects on Benefactors and Entourage members.
• Provide excellent patron experiences while working with members to renew and upgrade their memberships and contact lapsed members to renew membership.
• Identify, evaluate and implement processes to improve all aspects of membership.
• Capitalize on upgrade opportunities to increase the Foundation revenues.
• Coordinate membership acknowledgement packages and renewal e-mail process.
• Collaborate with Data Support to utilize lists and Qlick for acknowledgements and renewal e-mails and letters.
• Coordinate donor contacts using Archtics/Raiser's Edge and create reports as needed.
• Coordinate multiple e-mail inboxes including entourage@browardcenter.org, entourageorders@browardcenter.org, and ghostlight@browardcenter.org
• Serve as event staff for membership events as needed.
• Coordinate check in lists, tickets, and solicitation tools for all member events.
• Continually analyze and evaluate operational procedures and policies to improve efficiency and effectiveness, achieve the highest level of customer service and optimize financial results.
• Partner with the Vice President of Development and Director of Membership in implementing successful campaigns, membership programs and contributor events.
• Coordinate Foundation Volunteer on various projects.
• Provide Archtics and Raiser’s Edge training support to colleagues when necessary.
• Provide support to the Vice President of Development on various projects as needed.
• Support the larger goals of the Broward Performing Arts Foundation and the PACA organization, anticipating challenges and opportunities in that context.
• Complete additional responsibilities as needed.

CORE COMPETENCIES

• Customer Focus- Understand the needs of the customer (internal & external) and act accordingly to create an exceptional experience.
• Teamwork- Work as a collaborative member of a group contributing to the overall mission, strategies and goals.
• Accountability- Take ownership for deliverables and actions and contribute value to the organization. Accept responsibility for actions and outcomes.

KNOWLEDGE AND ABILITIES

• Able to maintain a physical presence at designated work locations, maintaining regular attendance, punctuality and work a flexible schedule including nights, weekends, holidays and events, as required.
• Able to communicate effectively in English, both verbally and in writing.
• Knowledge of event ticketing or development software preferred.
• Skilled in data entry.
• Excellent customer service skills.
• Able to handle projects and communications of a highly sensitive and confidential nature, where absolute discretion is critical.
• Able to demonstrate sound judgment, integrity, and ethical behavior in all daily activities.
• Skilled in Windows based programs, including Word, Outlook, Excel, and PowerPoint.
• Able to work effectively and positively with others.

SUPERVISORY RESPONSIBILITIES

• n/a

DESIRED EDUCATION AND EXPERIENCE

• AA/AS degree or any equivalent combination of training and experience.
• Experience in customer service, box office or ticketing preferred.
• Experience in development or membership a plus.

Education

• Associates or better