Job description

Superior Plus Propane is in search of an accomplished Market Manager who will oversee the daily functions of a local customer service center. As the Market Manager, you will be able to manage the customer service center while building profitable operations that emphasize growth and revenues and maintain a unified team of employees that can provide customer service to build and grow the business. The ideal candidate will possess strong communication and operations experience. Your daily work will support the 4 Superior tenets of Safety, Growth, Efficiency, and Engagement. The ideal candidate will possess the ability to deliver profitable growth with strong leadership ability, communication and organizational skills, and operations experience.
The compensation for this role includes a competitive base salary and a 15% STIP bonus opportunity.
Primary Responsibilities:

• EBITDA growth
• Leadership of key manager positions

Advise, supervise, and direct activities of the Customer Service Center (CSC) such as: inventory, credit, service, headcount, and delivery)

• Ensure daily that the CSC is performing to budget and preparing future budgets; seek ways to improve performance and build customer base

Handle customer service issues, assuring customer service is performed to the highest standard

• Maintain fleet and stay on top of inspections, comply with safety policies and procedures.

Train and develop competent personnel

• Assist with field work and training

Collaborate with supporting departments such as: Sales, Marketing, Safety, Recruiting, HR, FP&A, Supply Chain, Fleet, IT, and Logistics
What we need/Requirements:

• 10 years of operational management experience
• Associate Degree is required in a business manager, economics, or related field
• Experience in the propane industry is strongly preferred. Relevant experience includes: waste management, pest control, construction, trucking.
• Ability to manage, analyze and interpret multiple P&L statements;
• Customer service training, propane basics and plant operation courses.
• Supervision and development of others
• Conflict resolution training is helpful
• Customer and Sales experience
• Direct responsibility for Service and Delivery managers, CSR’s, Fleet maintenance/Dispatchers
• Experience with database and scheduling software

Superior Plus Propane has a vision to be the Premier Propane distribution company within the United States. To that end, we pride ourselves on delivering excellent customer service to ALL of our customers both internal and external. We have a collaborative work style and we make decisions based on analytics and best practices. Superior encourages work/life balance as seen in our above industry standard PTO program as well as the flexible work schedules we offer.
Benefits: Our benefit package is designed with the employee in mind and includes: excellent health coverage, generous paid time off, flexible scheduling and much more!

• Medical, dental, vision insurance - Single plan is free
• Retirement planning and profit sharing
• Employer paid short/long term disability
• Employer funded HSA account
• Employer Sponsored - Employee Assistance Program
• Tuition Reimbursement - Access to in-house learning portal
• Convenient casual dress environment

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Ashburnham, MA: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Propane: 1 year (Required)
• Management: 5 years (Preferred)

Work Location: In person

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