Supervises LMS I staff and performs loan and member service activities (interviews, account openings, account maintenance, loans). Assist with managing the member flow of traffic and be able to function in the HT or Teller roles if necessary. Work closely with the HT to support and collaborate as needed.

Collaborate with the supervisory team to create, implement and manage sales and service models and tracking. This will lead to the development of staff with skills to recommend the best fit of products/services to grow deposits and loans, make referrals to business partners as necessary to deepen member relationships and find resolutions for member issues.

Work with the supervisory team to engage with the team to create a positive work environment where both the employee and member experiences are the main focus.

Assist the Assistant Branch Manager/Branch Manager with the following: Onboarding, coaching, training and development of staff; create and administer development plans, disciplinary actions and performance appraisals; communicate with staff to align with corporate strategies and goals.

Collaborate with supervisory team that checks and balances are in place to ensure effective utilization of all systems and applications to process the daily functions while maintaining efficiency, accuracy and in accordance with established policies and procedures. This includes assisting with managing branch controls and reconciliation’s to meet audit guidelines along with managing branch reports.

Comply with all aspects of Bank Secrecy Act (BSA)/Anti-Money Laundering (AML) and Office of Foreign Asset Control (OFAC) regulatory requirements as it relates to this position.