Job description
Job Description
Key Account Manager
Full time
Amsterdam
ABOUT GLOBAL BLUE
Global Blue pioneered the concept of Tax Free Shopping 40 years ago. Through continuous innovation, it has become the leading strategic retail and financial technology and payments partner, empowering merchants to capture the growth of international shoppers.
The Group connects all stakeholders involved in the international shopping ecosystem, helping:
- More than 29 million international shoppers receive a seamless and personalised shopping experience, enabling them to claim back the VAT on their eligible purchases when they shop abroad and to pay in their home currency at a guaranteed best rate,
- More than 300,000 points of sale, including leading department stores and luxury brands, identify growth opportunities through smart data and intelligence solutions, increase footfall through data-driven marketing solutions and convert traffic into merchant revenue through innovative in-store technologies,
- More than 50 acquirers, at around 130,000 points of interaction, benefit from additional revenue streams and offer merchants and travellers Dynamic Currency Conversion options and other Added-Value Payment Solutions,
- Customs & authorities in more than 40 countries increase country attractiveness and ensure a secure and compliant Tax Free Shopping scheme.
Global Blue is listed on the NYSE under the ticker [GB].
For more information, visit http://www.globalblue.com/corporate/
Nature and aim of the position
An exciting opportunity to join the Global Blue BeNeLux Commercial team to help achieve our company vision. The Account Management team are successful, fast-growing and influential. They are responsible for the retention, management, and growth of the current portfolio of accounts that work with Global Blue to provide Tax Free Shopping services to their consumers.
In this role you are responsible for achieving sales objectives by managing and developing an assigned merchant portfolio selling a range of Global Blue Products and Services including – Financial Services: Tax Free Shopping (TFS), Currency Choice (DCC) and Retail-Tech: Yocuda, ZigZag and Toshi.
The Key Account Manager will play an important part in driving Global Blue products and services with a defined portfolio of senior partnerships. The holder of this position is responsible for Account Development products including – Omnichannel Products, Marketing Services, Business Intelligence and Training Programs at both clients Head Office and Store level. In conjunction the Key Account Manager will be required to attract and gain new Business Accounts.
This is what you will be doing
- Builds strategic relationships with Key decision-makers for new and established accounts
- Delivery of new business targets and cross selling of products & services to existing accounts
- Achievement of Budget targets with hunting mentality
- Conducts presentations to customers executives and decision-makers
- Provide leadership and direction with clear communication to the sales team and to drive technical solutions and integrations for payment and tax-free solutions
- Report to the Company all significant competitor activities and market trends
- Accurate use of CRM (Salesforce) to plan, record, and report account specific activity
- Action plans and store visits in line with company segmentation model
- Play an active role in the account management team to identify team opportunities and share new initiatives
What do we ask from you
- Ability to shown success and experience in leading customers and achieving genuine sales development
- Building key strategic relationships and actions plans for our customers
- Strong communication skills: you are very experienced in building and maintaining great relationships with people outside and inside the organization
- Excellent negotiation skills and a track record in negations of margins and agreements with customers
- Technically skilled and able to assist the execution of software or infrastructure deployments and service transition activities
- Able to give presentations confidently and effectively
- You have an entrepreneurial mindset: spotting opportunities is one of your strongest talents
Experience
- Experience working in a retail/luxury or financial services environment in a sales related position
- 2+ years’ experience of account management ideally in Retail (-tech), Financial Services or FMCG
What you’ll get in return…
- Competitive salary depending on experience and lease car
- An annual bonus based on both, personal performance and company revenue
- 25 Days of holidays and the possibility to purchase up to 5 extra days off annually
- Extensive set of tools to drive your career, such as 5 minute learning platform
- Solid company pension scheme
- You will be part of a fun and high performing team with a strong growth mind set
Does all this sound like music to your ears and are you someone who is eager to work with challenging but rewarding clients and building exceptionally strong long-term relationships? Then you could be the person we are looking for!
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