The Role: Jira and Confluence Administrator

The Team: We have a fun and diverse team dispersed across the globe that supports one another every day, even as we tackle complex and interesting technical and design challenges. Our Developer Tools Group is looking for a skilled Jira and Confluence administrator to join our Amsterdam Office. The Atlassian Tools squad lives within the larger Developer Tools Group and manages multiple enterprise Jira and Confluence instances (2,000 - 12,000 users) spanning Atlassian's Server, Cloud, and Data Center product lines.

The Impact: Our team contribute to supporting development and support teams. So, our goal is to continuously improve end user experiences based on feedback. Also make tools perfect fit into business requirement of our stakeholders who are all development and product support teams using our tools

What’s in it for you: Depending on your strengths and interests, you may focus mostly on support or may get involved in AWS architecture, training, and/or helping to drive our Atlassian strategy.

If you know your way around Jira and Confluence, this is a great opportunity to work with some large instances and really challenge yourself. In addition to configuration and user support, some things you might get to do include:

• Learn AWS through working with our cloud instances and migration of data center instances to AWS.

• Work with Atlassian Premier Support to find ways to consolidate instances, save money on plugins, and make the apps more performant.

Requirements:

• Around 3-5 years of hands-on work administering Jira and Confluence, including back-end server administration.

• Passion for Atlassian products and using them to improve the daily lives of agile teams.

• Experience with large migrations to and from Jira and Confluence.

• Demonstrated focus on configuration best practices and growth planning. For example: encouraging Jira workflow standardization, limiting the number of custom fields, plugin review and decision-making, and periodic housekeeping.

• Intermediate programming experience with at least one mainstream language or scripting environment (Java, Python, bash, PowerShell, C#, etc.) and an understanding of the importance of automation.

• Enough Linux experience to handle server-side troubleshooting and maintenance (SSH, log file searches, application configuration settings)

Skills good to have:

• AWS certification and experience managing apps deployed to AWS using Terraform.

• Knowledge of DevOps and CI/CD practices and how Jira and Confluence interact with other developer tools.

• Experience working in a global organization and ability to communicate effectively with users in many time zones.

• Creativity in working with users to help them get the most out of our tools (documentation, videos, training sessions).

S&P Global Market Intelligence partners with customers to broaden their perspective and operate with confidence by bringing them leading data sources and technologies that embed insight in their daily work.

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Equal Opportunity Employer:

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.

US Candidates Only:

The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.