Lotus builds world-class, high-performance and lightweight sports cars that are sold all around the world.

It is a hugely exciting time for Lotus as we transform from a UK sports car company into a truly global performance car business and brand. Our critically acclaimed models are 100% ‘For the Drivers’ and at the heart of the transition is a bold and ambitious product-led offensive. The striking new Emira is the last petrol-powered Lotus sports car and the best of breed, while the stunning Lotus Evija hypercar is the world’s most powerful series production road car. They will be joined by four all-new and all-electric premium lifestyle models, starting with the first Lotus Hyper SUV -Eletre that has just launched in 2022 and ending with an all-new electric sports car in 2026. And that is just the start.

The ongoing transformation of Lotus is laid out in our Vision80 corporate strategy, which defines what Lotus will be in 2028 when it celebrates its 80th anniversary. We welcome talented, creative and motivated people to join us on that journey.

Do you want to know what Sophisticated, Rebellious and Pioneering mean for Lotus? Come and take a look at our vacancies and join the incredible adventure: https://careers.eu.lotuscars.com/

Summary:

Are you not afraid to pick up the phone? Not afraid to go by your users desk to support them? You want to be engaged with your users? Then this is the job for you!

As an IT Specialist you will be supporting our Organisation from Amsterdam. You will work in a multinational team, with direct colleagues in UK, Frankfurt and China. We are working in an agile, pro-active and fast environment.

Key Responsibilities:

• Support the Head of IT and business leaders on the daily IT operations and improve customer service, perception, and satisfaction across the LCE offices and systems.
• Act as 1st line of support for IT related issues and incidents, providing direct and/or remote support/assistance to staff
• Escalate support tickets to 2nd line support and work together with IT teams across the company in efficient and effective resolution of IT related issues and incidents
• Set up, configure, and maintain the company issued endpoint devices (laptops, desktop, mobile device, etc.)
• Install, configure, and maintain the OS and applications on the company issued endpoint devices.
• Provide onboarding IT training to new employees and other IT training sessions as required
• Ensure staff awareness of acceptable usage of company IT resources, cybersecurity issues, IT relate policies and procedures.
• Keep track of IT related assets (hardware, endpoints, software, SIM card, etc) and inventory.
• Actively work within the IT team in implementing relevant projects, meeting deadlines, and fulfilling OKR’s.
• Performs miscellaneous job-related duties as assigned.

Requirements:

• English language (Professional working proficiency)
• Minimum 2 years’ experience in IT support role (in-person/remote).
• Proficiency in troubleshooting Windows operating systems and Microsoft Office software suite
• Proficiency in troubleshooting/maintaining/monitoring computer systems and networks
• Microsoft Modern Desktop Administrator Associate and/or Office Specialist: Expert certifications are an advantage
• Strong analytical and troubleshooting skills
• Customer and service oriented
• Positive attitude, resolute and high drive for results
• Strong interpersonal skills and collaborative work ethic
• High level of engagement to solve any issues and help others
• Professionalism and discretion

Benefits:

• Performance related bonus
• Full contribution into the company pension scheme

Additional Information:

This role will be working from our Amsterdam office within our flexible working policy.

Lotus Cars Europe B.V. is the hiring company. It is a separate and independent company of Lotus Group and its associated companies.

Candidates must be eligible to work in the Netherlands.