Job description

Roswell Hotel General Manager

The ideal candidate will have at least two years of management experience with national branded hotels.

JOB SUMMARY

As General Manager of the Holiday Inn Roswell, NM, you will be responsible for driving the training, culture, guest satisfaction targets, brand standards execution, overall environment and financial profitability of the hotel. You will also lead, support, and clearly communicate goals and expectations that embody the Brand culture.

RESPONSIBILITIES

• Oversee the service quality, operational efficiency, guest satisfaction, standards compliance, and service and financial measurements.
• Proactively lead the operations of housekeeping, front desk, food & beverage, sales, and engineering departments to maximize financial performance and guest satisfaction while upholding brand standards and driving the culture.
• Ensure all departments are profitable and maintain strong working relationships. Delegate authority and assign responsibility to all employees, supervise work activities of all employees.
• Ensure staff received proper training for each position, including safety training and standard operating procedures.
• Manage human resources functions of the hotel by controlling turnover, motivating employees, focusing on employee development and retention.
• Protect the assets of the hotel by enforcing and maintaining preventative maintenance program.
• Respond to guest requests and complaints timely, efficiently, appropriately and in a friendly manner.
• Responsible for hotel Brand satisfaction scores scores, cumulatively and each department.
• Comply with all brand initiatives and standards.
• Allocate funds, authorizes expenditures and assists Management Company in budget planning.
• Produce required monthly financial reports and know at all times where the hotel stands against budget.
• Assist in creating and ensuring a realistic and attainable strategic business plan that defines operational goals and profitability objectives.
• Responsible for all hotel inventories and par levels. Approve all purchase orders.
• Overseeing local and regional sales, promotions and campaigns.
• Identifying emerging markets to find new sales opportunities
• Conduct regular staff and employee meetings.
• Facilitate open employee communication to discern grievances and respond to grievances in appropriate manner including readdressing those meriting correction.
• Coordinate capital improvement projects to maintain, upgrade quality standards and property image, and to protect the asset from neglect, damage or deterioration.

QUALIFICATIONS

• Possess knowledge of hospitality industry and business management fields.
• Possess proficient computer skills including proficient knowledge of MS Office products, Opera PMS proficiency a plus.
• Knowledge of sales process, client base, and general market knowledge.
• Knowledge of revenue management and successfully forecast business on both short-term and long-term basis.
• Develop and maintain rapport with key community contacts to ensure a visible presence in the community.
• Lead and be a role model for all team members.
• Basic to advanced knowledge of budget development and analysis and monthly financial analysis.
• Able to assess/evaluate team member performance in a fair and consistent manner.
• Able to make decisions with only general policies and procedures available for guidance.
• Able to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches.

We offer compensation package with; salary based on experience, vacation and health benefits, and Simple IRA.

Job Type: Full-time

Pay: $51,000.00 - $60,000.00 per year

Schedule:

• 10 hour shift
• Day shift
• Evening shift
• Holidays
• On call
• Weekend availability

COVID-19 considerations:
Masking reccomended.

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel: 3 years (Required)
• Management: 2 years (Required)

Work Location: One location

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