Job description

We are looking for a Hotel Guest Service Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Guest Service Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Job Responsibilities

• Greet and welcome guests immediately with a friendly, sincere welcome.
• Register guests into Hotel, fulfilling requests, following instructions and adhering to established policies and procedures
• Promptly answer the telephone using positive, pleasant tone of voice and following the established verbiage.
• Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and assistance to and from the airport.
• Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.
• Promote Hilton Honors and Hilton brand-specific marketing programs.
• Make appropriate selection of rooms based on guest needs.
• Code electronic keys, non verbally confirm the room number and rate.
• Provide welcome folders containing room keys, local information, hours of operations, etc.
• Close out guest accounts upon check-out process.
• Thank the guests for their stay and ensure guest satisfaction.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
• Must be able to multi-task, and prioritizes with excellent follow up skills and customer service.

Must be able to work flexible shifts, including weekends and holidays.
Must have previously worked as a Guest Service Agent in a hotel.
Hilton Experience is Preferred.

Job Types: Full-time, Part-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Experience:

• Hotel Front Desk: 1 year (Required)
• Hilton OnQ: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person

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