Job description

About: Luxury Fine-Dining Restaurant opening in the heart of Downtown Wilmington in June of 2023! Preston’s restaurant will feature Craft American Cuisine, utilizing refined techniques to highlight high-end ingredients. Our dishes are conceptualized through the lens of inspiration centered around flavor, execution, and consistency.

Full Job Description
All FOH positions are expected to report to work as indicated on the work schedule, be in correct uniform, practice positive personal hygiene and cleanliness habits during all work shifts. Each position will obtain their station assignment at the beginning of the shift and perform all opening and closing duties as needed and directed by the Manager on Duty. Practicing teamwork by assisting fellow team members will be expected to enhance our guests’ dining experience and team members must communicate all guest issues to the Manager on Duty should our guests express any dissatisfaction with their dining experience. It is essential for FOH team members to perform all duties and maintain knowledge of all standards and procedures as stated in each individual position’s Alfalla Hospitality Employee Training Packet.

Duties and Expectations:

• Assists the Manager on Duty in planning reservations and assigning parties to appropriate tables, stations and/or servers.
• Answer the telephone in a timely, pleasant and courteous manner. Correctly takes, confirms and documents reservations.
• Immediately recognizes and greets arriving guests, obtains guests’ names, provides names to servers and directs guests to the appropriate waiting areas.
• Escorts guests to their assigned table, delivers and presents menus to all guests.
• Controls the flow of business by practicing rotation seating, anticipating table turns and following the reservation and seating plan.
• Accurately quotes waiting times to guests and correctly maintains the “wait” list. Informs Manager on Duty when waiting time is running over times quoted to our guests.
• Nights, weekends, and holiday shifts required
• Process gift card sales.

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Physical setting:

• Bar
• Fine dining restaurant

Shift:

• Evening shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Wilmington, NC 28401: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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