Job description

OBC is searching for a dynamic Full-Time Front Desk Team Member.

Office hours are 7:00 AM to 7:00 PM.

Responsibilities include:

• Greets patients and visitors and confirms appointments by verifying the time and type of scheduled appointment in Central Reach.
• Checks for completion of necessary consents and intake paperwork as part of the check in process for new patients, and tracks both private-pay and commercial insurance patients to collect co-pay and out of pocket costs for services.
• Collects and renders co-pay and private-pay amounts as patients check-in, and scans receipt over to the billing department.
• Answers, screens and forwards incoming phone calls to correct personnel.
• Monitors and maintains all forms of provider and patient communication including but not limited to phone calls, emails, text messages, and in person conversations.
• At times assists the lead patient service coordinator with the scheduling for newly approved patients entering OBC and confirming appointments via email reminders.
• At times assists the intake coordinator with obtaining patients insurance cards, acquiring completed intake paperwork, and getting updated primary care scripts.
• Assists the billing department with the tracking and collection of payments and maintains patient’s account balances on the ‘Outstanding Co-Pay Private Pay’ excel sheet by updating recent payments.
• Tracks late cancellations and no-shows on ‘Make Up Session’ excel sheet and follows attendance policy protocol to inform patients of their attendance and assist with sending out attendance letters.
• Manages and maintains schedules in Central Reach up to date within 24 hours of request, by monitoring the ‘Appointment Request’ excel sheet.
• Actively participates in team meetings to support key functions within the practice.

Qualifications:
Required:

• High School diploma or equivalent
• Communicate (read, write, and speak) in English
• Fluent bilingual Spanish speaking ability
• Ability to multi-task at a high level with multiple distractions from surrounding area; intense ability to focus yet maintain a keen awareness of surroundings
• Pass background check

Preferred:

• Minimum of two years of experience in general office occupations, security occupations or equivalent education and computer experience.
• Exemplary follow-through, customer service and problem-solving skills.
• Knowledge of business English, spelling, punctuation, grammar and basic arithmetic.
• Strong interpersonal skills and ability to establish and maintain effective working relationships with others.
• Excellent communication skills and organizational skills.
• Must be flexible and possess the ability to work independently, keep accurate records and be extremely detail oriented.
• Ability to make sound decisions and think on your feet in accordance with policy, maintain confidentiality in all aspects of the job and handle stressful situations.
• Ability to operate standard office equipment, including computer (Chromebook/PC), multi-line telephone system, Google Suite and Microsoft Office experience.
• Experience with and/or ability to learn proprietary software programs including but not limited to Central Reach.

Job Types: Full-time, Part-time

Pay: $20.00 - $25.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• Monday to Friday

COVID-19 considerations:
All employees, clients, and staff are required to wear a mask inside the facility.

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Language:

• Spanish (Required)

Work Location: In person

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