Our Front Office Squad makes sure that guests parade through our hotel whistling (or maybe even singing, dancing or jamming?) every day. Do you have the skills required to provide your guests with the ultimate ‘rockstar experience’? In other words: do you have it in you to rock in this job? If so, we’re looking for you!

POSITION SUMMARY

The Hard Rock Hotel Amsterdam American is the very first of its kind in the Netherlands. It is located on the Leidseplein, in one of the most famous art nouveau buildings in Amsterdam. With 173 rooms and suites, a totally renovated interior and distinctive Hard Rock facilities such as a Body Rock® fitness centre, Rock Shop® and musical entertainment via The Sound of Your Stay® programme, guests are assured of an unbeatable 5-star experience. Breakfast, lunch and dinner can be enjoyed at the iconic Art Deco restaurant Café Americain; a modern brasserie that writes new history with both ‘class’ and ‘classics’. From early morning till late at night.

Your day starts with coffee and our soundcheck!

After receiving all the information needed you are ready to make great memories for our guests! An early arrival and the room is ready, fantastic this means the guests can freshen up and start the real Hard Rock Hotel experience.

After this you have guests who needs to check out but fell in love with the hotel and want to extend for an extra night, you quickly check the availability and sell them the room. And of course you keep communicating with all departments to keep everybody up to speed.

The phone rings, and somebody wants to make a reservation for next week, no problem, you will take care of it!

PRIMARY RESPONSIBILITIES

• Answer telephone according to Hard Rock Hotel standards.
• Check in guests.
• Financial transactions.
• Answer all possible questions guests may have.
• Handle guest requests.
• Check out guests.
• Have knowledge of Amsterdam.
• Have knowledge about the building.
• Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique.

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

REQUIREMENTS

What do we expect from you:

• You do work already in a hotel as receptionist, preferably 2 years or more.
• You are familiar with Opera (our PMS system).
• MBO Hotelschool diploma.
• You do not mind working on rotation schedules, weekends and holidays.

Handy to have:

• You live and breathe music.
• You love making guests happy.
• You can give amazing air guitar concerts.
• You like to roll up your sleeves and get down to work.
• You have a high sense of responsibility.
• You are an enthusiastic and strong communicator.
• Stress?? You don’t know that word!
• You are fluent in Dutch and English. Any other language? Fantastic! The more the merrier.
• You live in the Amsterdam area.

• Hard Rock Hotel Amsterdam American is part of Eden Hotel Group.
• A fulltime contract with a gross salary starting at €2.012.12 per month (based on full-time employment).
• The Eden Basics are in good hands with us. Think good collective insurances and a travel allowance.
• Two free nights per year in an Eden Hotel of your choice.
• Substantial discount on even more nights at Eden Hotels, also for Family & Friends.
• Team member and family room rate discount at Hard Rock Hotels.
• Inhouse experience at Hard Rock Hotel Amsterdam American.
• 25 days of holiday (based on fulltime contract) and the option to buy 5 extra days of holiday.
• Continued self-development at the School of Hard Rock.
• Bicycle scheme via the company scheme.
• Have your online orders conveniently delivered to the hotel.
• A nice colleague bonus scheme.
• Great colleagues and lots of (creative) freedom.
• Cosy events and of course a nice gift for all the great moments in life.
• Our Sjoerd Dijkstra foundation dedicates itself on your behalf to beautiful social projects in the hospitality industry for vulnerable groups in society.
• At Hard Rock Hotel Amsterdam American, we value equality and diversity. Your gender, ethnicity, age or orientation make no difference during the application process. We are a company where everyone feels welcome and can be themselves. Whether you are young, slightly older, a student or a returnee.

Do you meet our expectations? Or you can convince us why you are the best fit for this position? Send us your motivation and C.V. in the most creative way possible!

Apply via e-mail: jobs.hrhaa@hrhamsterdam.com