Job description

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.
Job Overview
The Digital Solutions Analyst is Komatsu’s first and primary point of contact for our digital products’ user communities. User communities are made up of Customers, Distributors, Komatsu employees and 3rd party integrators. Digital products evolve rapidly, the user counts grow exponentially, and they are supporting, interacting and disrupting Komatsu’s traditional business (machines, parts and service), meaning the Analyst must understand our industry’s history and expectations and support the introduction of these tools such that they are embraced, rather than resisted, by the user communities. Because digital products are highly integrated, the Analyst has frequent opportunities to cross-train and cross-sell when a user’s need or request can be best met by other parts of the digital portfolio than the user initially expected. When the Analyst encounters unique or recurring challenges, they document and quantify the situation and propose solutions that can be driven back through the digital product development cycle with Komatsu Limited.
Key Job Responsibilities

Manage user community support requests

Administer front and back ends of digital product portfolio

Track and analyze key performance indicators such as enrollments, utilization, revenue and costs

Train on demand and develop technical training content for asynchronous self-support

Enroll users, maintain back-data, provide technical and business support to each segment of the user community

Document bugs and enhancement requests and report on their respective resolution status

Interface with Komatsu Limited and other subsidiaries through after-hours meetings several times per week

Shadow Digital Product Managers for personal development

Qualifications/Requirements

Associate’s or Bachelor’s Degree

Qualified work experience may be considered

Strong verbal and written communication skills

Detail-oriented and quality-focused

Motivated to achieve goals and deadlines

Ability to work independently

Interest and ability to work on a wide variety of projects simultaneously

Passion for digital technology and its application to business

Communication, reporting, technical expertise, execution

Additional Information
May consider candidates that meet the criteria (skills and experience) of a Senior Digital Solutions Analyst level.

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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