Trelleborg is a world leader in engineered polymer solutions for almost every industry on the planet. And we are where we are because our talents brought us here. By specializing in the polymer engineering that makes innovation and application possible, Trelleborg works closely with leading industry brands to accelerate their performance, drive their business forward—and along the way, shape the industry and progress that will benefit humankind in the exciting years ahead. Our people are Shaping Industry from the Inside. Why don´t you join us?

Imagine leveraging your strong communication skills and commitment to customer delight while working on a team of Customer Success Advocates for one of the leading contract manufacturers in the world. Seize this rare opportunity to be part of an exciting, new Healthcare and Medical Business Unit with the support and stability of an organization that has been in business for over 100 years.

Trelleborg Healthcare and Medical is seeking a Customer Success Advocate to join their team. You will be responsible for providing and achieving outstanding customer service and total satisfaction among existing and prospective customers while building positive customer relationships to help enable development of new business opportunities

As a valued Trelleborg team member, you will enjoy:

• A fulfilling career with greater opportunity for impact
• A fun and rewarding company culture
• Competitive salary
• Generous benefits package: Health, Dental, Vision, STD, LTD, Life, 401k
• Paid time off
• Paid holidays

Qualifications:

• 4-year degree (Communications, Business, Marketing or equivalent)
• Minimum 2 + years’ experience working with customers

• Knowledge of rubber/plastic/medical devices desired
• Experience working under ISO quality requirements desired
• Experience working with JDE desired

Responsibilities:

• Act as the customer’s primary point of contact for all commercial inquiries
• Direct customer communication via telephone and email
• Develop and maintain strong customer relations while projecting professionalism
• Provide information (pricing, inventory availability, order status, etc.) and handle customer requests in an accurate and timely manner
• Work with accounts to monitor and optimize sales growth and profitability
• Follow up on quotations and projects
• Manage the set up of new customer accounts
• Process POs, participate in contract review meetings, monitor inventory and work with internal team to drive on-time delivery
• Responsible for monitoring customer orders and assisting in achieving sales and profitability goals
• Process customer complaints and assist with investigation and corrective actions
• Work with Sales Engineers and Operations to communicate and coordinate all customer requirements
• Accompany Sales Engineers on customer visits when necessary
• Attend additional training as needed
• Develop and maintain strong working relationships with:
  o Outside customers
  o Internal Customers
  o Sales engineers
  o Internal supply chain personnel
  o Manufacturing personnel
  o Quality personnel
  o Accounting personnel

Apply Here