We are ASICS. And our five letters have meaning. ‘Anima Sana in Corpore Sano’ or a Sound Mind in a Sound Body.
We’ve always believed in the positive benefits of movement. And this year, we’ve recommitted to this founding purpose, supporting more people to experience the transformative power of movement, on the body and the mind.

So, this is your chance to join a truly purpose-driven brand.

As our Customer Services Executive Central (B2B), you’ll play a pivotal role in ensuring the ASICS sales process is supported by world-class customer service.

You’ll be connecting on a daily basis with our partners, as well as the teams who distribute and sell our products. As both coordinator and administrator, it will be your responsibility to address any issues that arise in the customer journey and seek out opportunities to turn a good experience into a great one.

Can you move minds?
As the main point of contact for our sales, operations and supply chain department, you’ll have a professional service ethos that makes you an outstanding brand representative, whether you’re arranging a shipment or dealing with a delayed delivery. We’re also looking for someone who can understand the bigger picture and speak ‘sales and orderbooks’, working closely with the internal teams who rely on your knowledge and insights.

As part of the role, you’ll:

Manage the queries arising during sales order placement, order management, shipments management and delegate tasks internally when appropriate.

Process and track orders, coordinate shipments when necessary

Manage customer returns, credit and claims, and process dispute cases within the standard KPIs.

Meet with key customers to review performance and address issues.

Maintain productive working relationships with internal and external partners.

Does this sound like you?
You’re an excellent communicator. You know how to build bridges.
You’re a proven team player. You create great working relationships.
You’re unflappable. You work well under pressure.
You’re a tenacious problem solver. You seek out solutions.
You’re process driven. You understand the value of well-run systems and continuously look for improvement and efficiency in the process

What we’re looking for:

Relevant customer service experience within an international organization.

Good understanding of Microsoft Excel.

Strong analytical skills

A working knowledge of the SAP Fashion Management Solution and supply chain processes is desirable.

Fluent in English

Knowledge about e-commerce sales and/or the sports industry is a plus.