Job description

Acufi is one of the fastest-growing companies in consumer rights protection. We offer the most effective debt resolution process in the marketplace because it’s designed and operated by attorneys licensed to
practice law. At Acufi, our client relationships are our top priority. We’re looking for a dedicated and personable account manager to maintain our clients’ accounts and serve as our main point of contact.
To succeed in this position, candidates should have exceptional communication, computer, and problem-solving
skills. You should be resourceful, analytical, adaptable, and organized with the ability to build rapport with clients.

JOB DESCRIPTION:

Our Account Managers operate as the primary point of contact for our clients. They are responsible for continuously engaging with clients, collecting documentation, and reviewing and providing status updates to their
accounts.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop
and be part of our journey. We offered catered lunch for our team EVERY single day, Monday through Friday. We are a team in every sense, and we support each other and work collaboratively to achieve our goals together. It is our goal that you will be compensated for your hard work and commitment, along with daily/weekly bonuses!

ROLE & RESPONSIBILITIES:
- Act as the main point of contact in all matters relating to client concerns and needs
- Maintain regular communication and updates through the client database
- Request, collect, and organize client files and documentation
- Build and strengthen client relationships to achieve long-term partnerships
- Monitor client account compliance and deadlines
- Provide exceptional customer service
- Collaborate with other departments to best serve the client outcome and experience
- Develop and maintain functional knowledge of the processes, services, and operations offered by the company

REQUIREMENTS:
- 1 Year in customer service
- CRM experience
- Proficient in computer & communication skills
- Experience in a sales or customer service role
- Ability to multitask and juggle several responsibilities simultaneously
- Strong written and verbal communication skills
- Organizational skills and good attention to detail

Job Type: Full-time

Pay: From $25.00 per hour

Benefits:

• Paid time off

Shift:

• 8 hour shift
• No nights

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Ability to commute/relocate:

• Irvine, CA 92618: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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