VACO Boston has teamed up with a Software company in Billerica, MA to help find Customer Service Representative to join its team. The are looking for the right candidate to help with client invoice and payment questions. The role will be onsite and has lots of room to grow.

Responsibilities:

• Answer inbound calls and emails with clients to resolve any issues, in a professional manner
• Accurately enter proprietary information into the system
• Ability to troubleshoot, independently.
• Data entry
• Create and maintain records of customer interactions and transactions, including, but not limited to: recording details of inquiries, filing complaints, writing thorough comments, taking appropriate and necessary action(s) to resolve the issue, escalating to appropriate personnel
• Create tickets and forward to appropriate department(s)
• Ensure that issues are resolved in a timely manner, while maintaining professional etiquette
• Other duties as assigned.

Requirements:

• Call center or customer service experience
• Excellent communication skills - both written and verbal