Job description
What's Next? Join ZF!
ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility.
ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motion Control, Integrated Safety, Automated Driving, and Electric Mobility, ZF offers comprehensive product and software solutions for established vehicle manufacturers and newly emerging transport and mobility service providers. ZF electrifies a wide range of vehicle types. With its products, the company contributes to reducing emissions, protecting the climate and enhancing safe mobility.
Customer Service Rep Technician
Req ID 51045 | Marysville, United States
ZF is a global technology company and supplies systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility. The company is also a leading technology supplier for electrified drivelines. We utilize our competence in the design of electric motors, power electronics and differentials over a wide range of applications. From micromobility drives with 500 watts to powerful 250 kilowatt-units for buses – we electrify everything.
Position Summary: Provides customer service on site at customer locations regarding quality concerns. Reports to ZF plant quality customer concerns and updates.
Position Responsibilities:
- Daily visits to multiple customer and support locations contacting key quality responsible individuals to assess ZF quality and delivery performance.
- Required to perform necessary troubleshooting to assist in root cause analysis.
- Act as “first response” for any quality issues that may arise at OEM customer locations, sequencing operations, sub suppliers and warehouses.
- Establishes and maintains effective work relationships with internal and external customers.
- Performs duties of customer representative by communicating with customers and ensuring customer satisfaction.
- Work with the customer and ZF plant to ensure stock is certified to minimize supply shortages.
- Coordination of external and internal containment activities for quality concerns including monitoring 3rd party sort / rework activities.
- Addresses customer quality concerns, report back to plant and assist in closure of concerns.
- Monitor and report inventory levels at sequence operations and warehouses.
- Routine documented reporting to plant management regarding customer contact, quality concerns and resolutions, and customer feedback.
Essential Skills and Experience:
- Associates Degree plus 4-5+ years of experience.
- Must be able to use basic hand/power tools and gauges.
- Basic computer skills and abilities with Microsoft Office products (Outlook, Excel, PowerPoint, etc).
- Working familiarity of automotive OEM quality systems, including IATF-16949 requirements.
- Strong understanding of quality problem-solving tools and methodologies
- Quality or Engineering Technology Degree preferred. Will consider a combination of education and quality assurance/manufacturing experience
What we Offer:
- Annual Incentive Plan
- Paid Vacation
- Personal Time
- 401k Plan
- Health Care Benefits
- Paid Holidays
- Tuition reimbursement for educational advancement
- A strong diversity culture
- Supportive Employee Groups and community outreach activities
Be part of our ZF team as Customer Service Rep Technician and apply now!
Contact
Kyle Nader
DIVERSITY COMMITMENT:
Diversity, Equity and Inclusion are more than just words for us. They are at the core of the ZF Way that propels our team members towards their utmost success. We strive to build and nurture a culture where inclusiveness is a natural reflex. We actively seek ways to remove barriers so that every member of ZF can rise to their full potential. We aim to embed this in our legacy through how we operate and build our products as we shape next generation mobility, safety, sustainability and social justice.
With four generations across 118 nationalities in 41 countries, ZF combines a unique variety of backgrounds, perspectives, and ideas. Together, we solve problems, drive innovation and shape next generation mobility.
Our company is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with us and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us. Requests for reasonable accommodation will be considered on a case-by-case basis. ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Equal Employment Opportunity/Affirmative Action Employer M/F/Disability/Veteran
Our Commitment to Diversity
ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
Find out how we work at ZF:
Nearest Major Market: Port Huron
Nearest Secondary Market: Detroit
Job Segment: Customer Service Representative, Auto Technician, Maintenance, Engineer, Customer Service, Automotive, Manufacturing, Engineering
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