Are you looking for an Operations support role in a Customer Service department of the fast-growing Toys & Entertainment industry? Do you have passion for helping and get excited by the thought of working for the world’s leading play and entertainment company? Do you want to work with iconic brands like NERF, PLAY-DOH, MONOPOLY, TRANSFORMERS, MY LITTLE PONY, and POWER RANGERS, and huge global licensed properties like MARVEL, FROZEN, STAR WARS, and TROLLS? Then you have come to the right place!

We at Hasbro Benelux are recruiting for Operations Support Specialist (Customer Service) (French & English speaking). In this role you will be mainly based in our Amsterdam office but you will also have the flexibility to work from home.

In this role, you will be working in our fun team delivering HET/HIT Benelux French-speaking customers their requirements, orders, quotes, content, and reports throughout the year including busy peak periods. As a valued team member, you will also support your team during planned and unplanned periods.

Your responsibilities include (but are not limited to):

• Ensure accuracy and timely order management of the Benelux orders.
• Resolve routine and non-routine enquiries, work as a standout colleague and deliver the highest service to our customers.
• Communication with the customers by emails and phone.
• Complete Customer Service tasks such as pricing approvals, crafting internal POs, etc.
• Liaising with internal stakeholders (Sales, Warehouse, Finance, Marketing).
• Provide accurate, valid, and complete information to internal and external stakeholders.
• Deliver product information to the customers in line with their critical paths.
• Have a clear understanding of our business objectives and account promotional activities and support the delivery of local activation plans & Product Launches.
• Adhere to all SOX processes ensuring 100% compliancy
• To take personal responsibility for achieving excellent levels of customer service and customer happiness when dealing with our HET/HIT Benelux customers, both internal and external.

About You

In order to succeed in this role, you have shown ability to work in a team with individual input and be pro-active.

You will need to have:

• Minimum 2 years of experience in customer service team
• Languages: French & English
• Understanding of “order to cash” process
• Good problem-solving ability
• Good knowledge of MS Office - and the ability to learn new packages including SAP.
• Able to prioritize and manage the tasks
• Great sense of responsibility
• Excellent communication skills
• Professional and positive attitude
• You are eligible to work in the Netherlands and you are either already based in the Netherlands or you are looking to move here. Please note that Hasbro is not willing to sponsor relocation for this position.

What We Offer

A fun international team

An amazing company culture where people come first

A competitive salary with very attractive secondary benefits

Flexible work culture

About Us

From toys and games to television, movies, digital gaming and consumer products, Hasbro offers a variety of ways for audiences to experience its iconic brands. Hasbro’s purpose is to make the world a better place for children and their families by creating the world’s best play experiences. The company is committed to corporate social responsibility and philanthropy, ranking no.13 on the 2019 100 Best Corporate Citizens list by CR Magazine and being named one of the World’s Most Ethical Companies by Ethisphere Institute for the past eight years. At Hasbro you’ll not only find a great place to continue your CS career but also where you can make a difference!

Company Information

Hasbro SA, based in Delemont Switzerland, manufactures and sells Hasbro toy and games products around the world. Hasbro European Trading BV ('HET') is Hasbro SA’s distributor in Europe, which sells to Hasbro SA’s customers in all major European countries. Hasbro International Trading BV ('HIT') is Hasbro SA's distributor for Direct/FOB sales in Europe. Hasbro BV ('the Company') provides sales/marketing and other services to HET and HIT in the Netherlands. Hasbro Emerging Markets BV ('the Company') provides services to Hasbro SA in supporting its third-party distributor markets.