Position Overview

The Customer Operations Lead Analyst is responsible for interfacing with the customer to align customer expectations and operational performance. The Customer Operations Lead Analyst will collaborate with the operations, inventory and quality teams to ensure all inventory and quality management issues are identified and resolved appropriately. The Lead Analyst will also provide supervision for the Customer Operations Specialists.

Position Responsibilities

• Provide data and reporting to the customer, including regular KPI reporting and commentary
• Produce and deliver reporting using standard CJ Logistics tools in the areas of carrier performance, inbound load quality, consignee performance and volume spike impact (space, profile effects, balancing)
• Follow up on late orders, product availability, carrier rescheduling
• Address customer requirements shortcomings – quality concerns, volume spikes, etc.
• Handle all customer requests for exception management with Operations
• Review forecast data provided by the customer with Operations Optimization
• Develop the production schedule
• Evaluate demand against open orders
• Collaborate with the customer on builds
• Review labor planning with Workforce Management; analyze underperforming or inefficient builds
• Develop the production schedule
• Evaluate demand against open orders
• Collaborate with the customer on builds
• Review labor planning with Workforce Management; analyze underperforming or inefficient builds.

Job Qualifications -

• Bachelor’s degree - Preferred
• Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint, Access)

• Proven ability to analyze data and provide recommendations based on analysis
• Strong interpersonal and communication skills
• 2 years of supervisory experience
• Ability to travel as needed

CJ Logistics America About Statement:

CJ Logistics America delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea and land. As a lead logistics partner (LLP), third-party logistics provider (3PL) and supply chain consultant, we help customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service and facilitating growth and change. With a focus on social responsibility and sustainability through growth with customers and communities, we prioritize the wellbeing of the end consumer, our customers and our employees. CJ Logistics America is responsible for the North America region, specializing in solutions for regulated industries such as food and beverage, consumer-packaged goods, healthcare and medical supplies, and tire and automotive.

CJ Logistics America is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, CJ Logistics America participates in the E-Verify program in certain locations.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.