The Customer Service Employee is responsible for the administrative and commercial processing of incoming orders and return flows for Europe.

We are looking for a Customer Service Employee to strengthen the Customer Service European Market department. The department consists of employees subdivided into Customer Service Employees, Account managers, Back Office Employees and more.

In this role you are responsible for the administration and commercial processing of the entire ordering process. This includes registering incoming orders up to shipment and payments. Together with the team you solve all common problems with customers. With the purpose of expanding and maintaining the relationship with the customer.

Furthermore, your activities consist of:

• Maintaining contact with customers by telephone;
• Conducting telephone sales in the form of cross and up selling;
• Provide administrative and commercial support to the various sales managers within the department;
• Independently conducting all relevant correspondence with customers.

You are currently living/working in The Netherlands with a valid work-permit (no sponsoring needed).

You are already living in the Netherlands (Leiden area) and you have a valid (indefinite) work permit. Furthermore the Customer Service English speaking must have the following qualifications:

• 
  A native level (or near native) of the English language;
• You at least understand Dutch good to communicate with your colleagues;
• A MBO or HBO level of education (or equivalent);
• A commercial / sales mindset gained in a previous Customer Service job;
• Good knowledge of MS Office.

This company is located in the region of Leiden. It’s a European market leader in retail products. They have offices throughout Europe and the product ranges are offered online.

The worklocation is best to travel to with own transportation when you do not live in the Leiden region.

What is in for you?

• 
  First you will receive a contract via Exactpi for 12 months. Afterwards, the company will you offer you a fixed contract.
• A competitive salary based on experience;
• An ambitious team of International colleagues;
• An informative working environment and a versatile job;
• Posibility to work 3 days a week from home after the onboarding;
• Home office allowance;
• Travel allowance.

If you want more information, call Yasmin Aouragh, 0615036440. She will be happy to speak with you.

This is vacancy number 4009.