Job description
We are looking for energetic and reliable professionals to join our team of Customer Service Representatives. The ideal candidate for this position has experience dealing with customers over the phone, handling orders and providing complete customer satisfaction. Our Customer Service Representatives are often the first point of contact for customers' product and service issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.
Responsibilities:
- Interact with customers over the phone and in person.
- Navigate phone menus and solve problems over the phone.
- Provide an exceptional customer experience.
- Answer incoming calls.
- Answer questions using technical knowledge.
- Update customer records with new information.
- Gather, track, and report metrics to management.
Job Type: Full-time
Pay: $18.00 - $19.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
- Work from home
Experience level:
- 2 years
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
- No weekends
Work setting:
- In-person
- Office
Ability to commute/relocate:
- Canton, GA: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
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