Job description

Job Information

KEY RESPONSIBILITIES

*other duties as assigned*

The Customer Care Representative handles inbound call volume from our customers and business partners to assist with claim status and claim process, explanation of their policy/contract, and service inquiries. Representatives work closely with our callers to address questions and provide policy related information through building a professional rapport to address all levels of a customer’s inquiry.

Duties and Responsibilities:

• Answers inbound calls providing customer service to Policyholders, Employees, Brokers, and Claimants.
• Communicates complex information in terms callers will understand.
• Resolves a wide variety of questions and inquiries for our customers.
• Assumes ownership and timeliness in supporting our customers and business partners on claim status, report requests, or policy/contract information.
• Performs multiple tasks and navigates through multiple systems simultaneously to service the customers and troubleshoot their questions and issues.
• Follows up on customer inquiries when needed.
• Maintains established levels of productivity and quality standards within a fast-paced environment.
• Handles call volume and assigned service tickets/inquiries during assigned timeframes.
• Completes assigned tasks and any other duties as assigned when needed.

Work location may be flexible if approved by the Company except that position may not be performed remotely from Colorado.

EEO Statement

Reliance Standard Life Insurance is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age or disability, or any other classification or characteristic protected by federal or state law or regulation. We assure you that your opportunity for employment with Reliance depends solely on your qualifications.

The first step would be to complete our 1 way video interview.

The one way interview consist of 7 interview questions, that you will answer while being video recorded. Please use the link below to complete the one way interview. Be sure to dress professionally, as this serves as your first interview. Also please record in a quiet area with a plain background if possible.

Please click here to complete the interview: https://hire.li/d73c855

Please also check out our website:

https://www.reliancematrix.com/home/

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: Remote

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