Job description

Customer Service Specialist (credit card lending/loan experience)

Carrollton, TX 75007

Position Overview:

The Judgmental lending team is responsible for assessing a loan applicant's ability to repay the loan and recommending that it be approved or denied. The role includes analyzing, negotiating, pricing and documenting lines of credit as per the lender ,it also includes the review of other transactions that have an element of consumer risk , Evaluating the borrower's application and using prior experience dealing with similar applicants to regulate credit approval & Process credit line increase request using credit bureaus, spend/payment history on savings/checking/ investment accounts, and deposits to accommodate customer spend as well as capture spend from competitor cards

Requirements:

· Candidates should have minimum 1 years of experience in consumer cards operations with experience & understanding of judgmental lending

· Must have 1+ years of credit card lending/loan experience. (mortgage lending/loan is not suitable for this role

· Voice contact center experience is an advantage

· Detail oriented, while still providing reliable and consistent results Dependable problem-solving skills

· General understanding of financial markets & exposure to consumer card operations will be an advantage

· Strong communication and interpersonal skills

· Good organizational skills and ability to work with minimal supervision in a high production and fast-paced environment

· Ability to work well in an integrated team alongside a range of personality types

· Equal Employment Opportunity

Essential Job Functions -Skills:

· Contact center voice operations experience is a must

· Knowledge of industry, Background in Finance. College grads

· Due diligence -Attention for Details and being a quick learner

· Problem solving skills

· Ability & knowledge to evaluate risk management

· Excellent Communication skills.

Job Type: Contract

Pay: $24.00 - $27.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Carrollton, TX 75007: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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