Job description
What You Will Do
Join our world class computing organization! eXperience Information Technology (XIT) division is seeking an energetic and customer-focused Windows and Mac OS X System Administrator for the XIT Institutional Systems Services (XIT-ISS) group. Our diverse work group consists of approximately 65 professionals, technicians, and students. The successful candidate will be providing dedicated desktop support services to an assigned customer base in various locations across the laboratory. The successful candidate will provide day-to-day technical support services for XIT-ISS customers in a heterogeneous computing environment.
This position will be filled at either the CST-4 or CST-5 level, depending on the skills of the selected candidate. Additional job responsibilities (outlined below) will be assigned if the candidate is hired at the higher level.
Computing Systems Tec 4 (CST-4) ($67,800 - $107,700)
The successful candidate will perform the full spectrum of remote and field level Windows and Mac desktop administration, including but not limited to:
Computing Systems Tec 5 (CST-5) ($75,100 - $119,200)
In addition to the above, the successful candidate will perform the following, including but not limited to:
What You Need
Minimum Job Requirements:
Additional Job Requirements for the CST-5:
In addition to the requirements outlined above, qualification at the higher level requires:
Education/Experience at lower level: Position requires a High School diploma or equivalency and 4 years directly related experience; or an equivalent combination of education and experience directly related to the occupation. Technical Institute graduation or AA degree may be preferred.
Education/Experience at higher level: Position requires a High School diploma or equivalency and 6 years directly related experience; or an equivalent combination of education and experience directly related to the occupation.
Desired Qualifications:
Work Location: The work location for this position is hybrid and is located in Los Alamos, NM. Hybrid is defined as working partially onsite/partially offsite but within 2 hours ground commute of this location. All work locations are at the discretion of management and can change at any time with appropriate notice.
Position commitment: Regular appointment employees are required to serve a period of continuous service in their current position in order to be eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the time required, they may only apply for Laboratory jobs with the documented approval of their Division Leader. The position commitment for this position is 1 year.
Note to Applicants:
Located in beautiful northern New Mexico, Los Alamos National Laboratory (LANL) is a multidisciplinary research institution engaged in strategic science on behalf of national security. Our generous benefits package includes:
§ PPO or High Deductible medical insurance with the same large nationwide network
§ Dental and vision insurance
§ Free basic life and disability insurance
§ Paid childbirth and parental leave
§ Award-winning 401(k) (6% matching plus 3.5% annually)
§ Learning opportunities and tuition assistance
§ Flexible schedules and time off (PTO and holidays)
§ Onsite gyms and wellness programs
§ Extensive relocation packages (outside a 50 mile radius)
Additional Details
Directive 206.2 - Employment with Triad requires a favorable decision by NNSA indicating employee is suitable under NNSA Supplemental Directive 206.2. Please note that this requirement applies only to citizens of the United States. Foreign nationals are subject to a similar requirement under DOE Order 142.3A.
No Clearance: Position does not require a security clearance. Selected candidates will be subject to drug testing and other pre-employment background checks.
New-Employment Drug Test: The Laboratory requires successful applicants to complete a new-employment drug test and maintains a substance abuse policy that includes random drug testing. Although New Mexico and other states have legalized the use of marijuana, use and possession of marijuana remain illegal under federal law. A positive drug test for marijuana will result in termination of employment, even if the use was pre-offer.
Regular position: Term status Laboratory employees applying for regular-status positions are converted to regular status.
Internal Applicants: Regular appointment employees who have served the required period of continuous service in their current position are eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the required period of continuous service, they may only apply for Laboratory jobs with the documented approval of their Division Leader. Please refer to Policy Policy P701 for applicant eligibility requirements.
Equal Opportunity: Los Alamos National Laboratory is an equal opportunity employer and supports a diverse and inclusive workforce. All employment practices are based on qualification and merit, without regard to race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation or preference, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal laws and regulations. The Laboratory is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request such an accommodation, please send an email to applyhelp@lanl.gov or call 1-505-665-4444 option 1.Employment StatusFull TimeAppointment TypeRegularRegular
Join our world class computing organization! eXperience Information Technology (XIT) division is seeking an energetic and customer-focused Windows and Mac OS X System Administrator for the XIT Institutional Systems Services (XIT-ISS) group. Our diverse work group consists of approximately 65 professionals, technicians, and students. The successful candidate will be providing dedicated desktop support services to an assigned customer base in various locations across the laboratory. The successful candidate will provide day-to-day technical support services for XIT-ISS customers in a heterogeneous computing environment.
This position will be filled at either the CST-4 or CST-5 level, depending on the skills of the selected candidate. Additional job responsibilities (outlined below) will be assigned if the candidate is hired at the higher level.
Computing Systems Tec 4 (CST-4) ($67,800 - $107,700)
The successful candidate will perform the full spectrum of remote and field level Windows and Mac desktop administration, including but not limited to:
- Support Windows and Mac desktop systems on the unclassified network including Installing, configuring and troubleshooting desktop, or mobile systems, workstations, and network issues including, wireless and role-based access control in a heterogeneous environment
- Ticketmaster role and responsibilities
- Resolve issues or fulfill requests through Windows and Mac remote desktop support
- Troubleshoot issues through on-site Tech Desk and remote field support
- Setup and installation of hardware and software
Computing Systems Tec 5 (CST-5) ($75,100 - $119,200)
In addition to the above, the successful candidate will perform the following, including but not limited to:
- Proactively managing systems utilizing Active Directory
- Researching emerging technologies, new industry trends, and hardware and software tools and solutions
- Experience with managing projects to fulfill customer technical needs
- Communicating technical information to both technical and non-technical personnel
- Willing to learn and provide support for Windows server and thin clients hardware and infrastructure
- Provide outstanding customer service, including working with customers to resolve issues remotely and on-site tech desk
What You Need
Minimum Job Requirements:
- Demonstrated extensive knowledge of Windows and Mac OS X system administration
- Experience troubleshooting problems using Bomgar, SCCM Remote, or similar desktop automation systems to remotely administer systems
- Experience researching, installing, and troubleshooting, hardware, software and encryption issues
- Experience working well in a team environment as well as working independently to provide outstanding customer service and resolve customer issues
- Must have organizational and time management skills
Additional Job Requirements for the CST-5:
In addition to the requirements outlined above, qualification at the higher level requires:
- Demonstrated knowledge of Windows Server support and administration
- Experience using configuration management tools
- Mentoring and Training team members
Education/Experience at lower level: Position requires a High School diploma or equivalency and 4 years directly related experience; or an equivalent combination of education and experience directly related to the occupation. Technical Institute graduation or AA degree may be preferred.
Education/Experience at higher level: Position requires a High School diploma or equivalency and 6 years directly related experience; or an equivalent combination of education and experience directly related to the occupation.
Desired Qualifications:
- UNIX/Linux system administration experience
- Vendor certification (Apple Mac or Microsoft Windows)
- JAMF administration experience
- SCCM administration experience
- Working knowledge or familiarity with Windows and/or Mac Server Administration
Work Location: The work location for this position is hybrid and is located in Los Alamos, NM. Hybrid is defined as working partially onsite/partially offsite but within 2 hours ground commute of this location. All work locations are at the discretion of management and can change at any time with appropriate notice.
Position commitment: Regular appointment employees are required to serve a period of continuous service in their current position in order to be eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the time required, they may only apply for Laboratory jobs with the documented approval of their Division Leader. The position commitment for this position is 1 year.
Note to Applicants:
- Please provide a comprehensive cover letter that details how you meet the qualifications for the position.
Located in beautiful northern New Mexico, Los Alamos National Laboratory (LANL) is a multidisciplinary research institution engaged in strategic science on behalf of national security. Our generous benefits package includes:
§ PPO or High Deductible medical insurance with the same large nationwide network
§ Dental and vision insurance
§ Free basic life and disability insurance
§ Paid childbirth and parental leave
§ Award-winning 401(k) (6% matching plus 3.5% annually)
§ Learning opportunities and tuition assistance
§ Flexible schedules and time off (PTO and holidays)
§ Onsite gyms and wellness programs
§ Extensive relocation packages (outside a 50 mile radius)
Additional Details
Directive 206.2 - Employment with Triad requires a favorable decision by NNSA indicating employee is suitable under NNSA Supplemental Directive 206.2. Please note that this requirement applies only to citizens of the United States. Foreign nationals are subject to a similar requirement under DOE Order 142.3A.
No Clearance: Position does not require a security clearance. Selected candidates will be subject to drug testing and other pre-employment background checks.
New-Employment Drug Test: The Laboratory requires successful applicants to complete a new-employment drug test and maintains a substance abuse policy that includes random drug testing. Although New Mexico and other states have legalized the use of marijuana, use and possession of marijuana remain illegal under federal law. A positive drug test for marijuana will result in termination of employment, even if the use was pre-offer.
Regular position: Term status Laboratory employees applying for regular-status positions are converted to regular status.
Internal Applicants: Regular appointment employees who have served the required period of continuous service in their current position are eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the required period of continuous service, they may only apply for Laboratory jobs with the documented approval of their Division Leader. Please refer to Policy Policy P701 for applicant eligibility requirements.
Equal Opportunity: Los Alamos National Laboratory is an equal opportunity employer and supports a diverse and inclusive workforce. All employment practices are based on qualification and merit, without regard to race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation or preference, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal laws and regulations. The Laboratory is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request such an accommodation, please send an email to applyhelp@lanl.gov or call 1-505-665-4444 option 1.Employment StatusFull TimeAppointment TypeRegularRegular
Fraud Warning:
Unfortunately, employment scams are real. Sometimes bad actors try to impersonate a hiring organization in an attempt to gain an applicant’s personal or financial information.
Please be aware that Los Alamos National Laboratory will never ask for funds for equipment or otherwise at any stage of the application or employment process. Official correspondence with the Laboratory will come from an email ending in lanl.gov.
If you feel that you have been the victim of a scam, please contact your local law enforcement agency.
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